Netflix currently not working on Nest Hubs

[MplsCustomer]

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

[MplsCustomer · Accepted solution]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[Hotdog16]

Hi, I just did it. For my case was because my Netflix account already linked to 4 devices, that’s max. So in order to link to google nest hub or any other device, must cancel 1 existing linked device.  Hope it works for u 

[Joost]

Hi there, how did you check if there's already multiple links?

[sba]

Did you ever figure this out?

[Kamiru]

Same issue, can't link Netflix. Blank page on clients3.google.com after trying to log in. 

[Nativetexan66]

Did you ever get this fixed? 

[Fdrams]

I’m having the same issue this worked for over a year and then 4days ago stopped working 

please reply or i may need to return this unit

[Toglamgirl]

I still can’t get in I said to report to google I haven’t heard from anyone

[nicboman]

I was entering my password incorrectly when trying to link, and this was giving me the blank white clients3.google.com page.

I verified I was using the correct password by logging into netflix.com directly (not in the Google Home app).

Once I was sure I had the correct password, I was able to successfully link Netflix from the Google Home app.

[prodanceteam]

Didn't work for me

 

[Ksavier]

This helped! Thanks a lot!

[Toglamgirl]

Thank you, I did that as well and I’m still just getting to that clients3.google.com page

[bluebird1]

A lil shy to say the same thing happened to me.. I was getting frustrated trying and trying to delink my account and going through these comments from so many experiencing the same thing, but then…

tried to sign in to Netflix using the password I’d been using for google home, and - no bueno. Updated password, and bingo! 

User error was definitely my issue, wouldn’t hurt to find out if it may be yours too (if you haven’t already tried anyways)

[Muddi]

Hey bluebird1,

Thanks for sharing the steps that you've done to fix the issue. It's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community. 
 

Cheers,

Muddi

[Muddi]

Hey PatVR,

To confirm, have you tried the steps provided by @bluebird1? 

Cheers,

Muddi

[ChipKng]

Just bought a brand new Chromecast 3 device. Having exactly the same issue. The Google Home app was installed just before the setup process. Tried from another device: same problem. How come google was not able to fix this???

[Duches77]

Mine gives me the 400 error after I attempt to link to a specific profile. I can log in, and then it makes me pick a profile. Then it asks me to link Google Home to that profile. Then I get the 400 error. I'm using the Android Google Home App on a Samsung S 21, and connecting to a Chromecast attached to my TV.

[JustinMcVey]

Guys and galls I'd like to inform you, if you do not have a current subscription for the account you are logged into or it doesn't match your loggin it will give you that blank screen. Double check you are entering the correct account and insure the subscription is up to date. I have a second account because nextflix made me change my password and would not allow me to just use the same one even if I switched back from a new one. 

Now for folks at the Googles, could you perhaps update said page to say you have entered the Incorrect information

[Robain]

Loggad Out and In with correct password but still cant connect the account. 

Its like Google pre-assumes that the netflix account e-mail is supposed to be the same as Google home mail wich is not.

Its my Outlook mail on netflix.

[deony]

Good to know that was the case in your situation or maybe you're just pointing it out, thanks. But if you check most of the replies in these messages like my own, you will see that these are for current active subscriptions that have been active in most cases for a long time, and in many cases, including my own using the same login email on Netflix and Google. 

No amount of updating account information, logging in and out, uninstall, reinstall or other standard practices like restarting, clearing browser cache, changing browsers etc. fixes this... 

[NonTechTechGuy]

I fixed my problem, which was I was using an old password. No idea why it wouldn't advise that like it does on the native Netflix login.

Might help to login to Netflix directly, logout of all devices, ensure you're using the right password, and login to Home as the first device.

Hope that helps. PS Google... Fix this HTML/CSS issue (or whatever issue doesn't tell you the password is wrong)

[Kmusgrave1985]

Netflix app must be installed on your phone that Google home is, and logged in in order to attach it. I worked that out the hard way!

[MFaisalT]

I recently bought Alexa's Echo Show 15 and 10... And returned then right away for the same problem... Now my new Nest Hub Max is acting stupidly the same!

Anyone found a solution for this? 

[cgelep]

I am having this exact same issue. It seems that Google don't care to give us an answer at all on this. I'm also using a Google Pixel 5a... maybe I should stop giving Google my money.

[Leeswin]

I have the same issue started with not working, tried unlinking now it just won't link at all. Please help

[Jeran]

Hey there Leeswin,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, kenbeattyjr!

Best regards,
Jeran
 

[moneill]

I figured it out and completely forgot to come back and post that I fixed it.  I rebooted.

[Jeran]

Hiya moneill,

Thank you for coming back with your fix, I love hearing it!

Best regards,

Jeran

[Jeran]

Hey there Leeswin,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Juni]

Hi there,

I want to check if you still need help. I will mark this thread as resolved after 24 hours. If you need help create a new thread and Community will help you. 

Best,

Juni

[Juni]

Hello there,

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours. 
 

Cheers,

Juni

[Off3nc3]

First let's try to fix the issue that has been ongoing for the past year then you can think about locking yea ? Sounds good ?

[kenbeattyjr]

I had this same problem.  After looking through this thread I decided to sign into Netflix, change my password, and sign-out of all other devices.  That worked.  I suspect this is what happens when you are trying to connect more devices to Netflix than what you plan allows - of course it could always be something else.

Hope this helps.

[Jeran]

Hey everyone,

Did anyone have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[bgb1122]

Can you share the working solution so I may try it?

[Jeran]

Hiya bgb1122,

If rebooting your device didn't work like it did for moneill, please try the recommended answer found in this thread. 

Please let me know if that helps, or if the problem persists.

Best regards,

Jeran

[toby1kenobi]

This worked for me - on my Pixel 4A I'd changed the default browser to Firefox and was getting the error when trying to link (a blank page with this URL https://clients3.google.com/cast/auth/3p/done?status=error).

Setting my browser back to Chrome allowed me to link Google Home to Netflix.

[cthgoogaccount]

Mine still doesn't work. I can log in to netflix but trying to link it up gets an error.

[Jeran]

Hiya cthgoogaccount,

Same solution I shared with bgb1122, If rebooting your device didn't work like it did for moneill, please try the recommended answer found in this thread.

Please let me know if that helps, or if the issue persists.

Best regards,

Jeran

[bgb1122]

So the original thread is about Google home not connecting to Netflix as a service. The recommended answer is talking about using Netflix on a Chromecast. The original issue with Google Home has not been resolved to my knowledge.

[Jeran]

Hiya bgb1122,

I went ahead and linked my Netflix Account with my Google Home app, and everything worked properly. It could be something a bit deeper, so if you had the chance, would you be able to fill out this form to have Chromecast Support reach out to you? They would have more tools than I would here on the forum to assist you.

Please let me know if you had any additional questions!

Best regards,

Jeran