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Netflix currently not working on Nest Hubs

MplsCustomer
Bronze
Bronze

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

2 Recommended AnswerS

MplsCustomer
Bronze
Bronze

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

View Recommended Answer in original post

KiiFromGoogle
Community Manager (Admin)
Community Manager (Admin)

Hey everyone,


Glad to hear that things are back on track. We checked on this, and it looks like our friends over at Netflix have rolled out a fix.

If you're still experiencing this behavior, please let us know!

View Recommended Answer in original post

606 REPLIES 606

J_2
Community Member

Yoohoo, goooogle.. look at all these users having the same problem. There's probably thousands and thousands more of your "valued customers" with it that just aren't commenting here too. Hello? Google??

Hey google ....................................................................

MercTV
Community Member

Same issue. Got the message on screen. Unlinked and when trying to link, blank screen. 

Looks like they've fixed it. 

Not for me, I am still getting a blank screen.

Can't confirm 

Be happy your the only one!

Be happy you're the only one**

Still not working for me! 

Me neither. I was able to link it but not play anything I can still cast it from my phone which is fine but I can’t ask my Google assistant to do anything to do with Netflix

Looks like they fixed it. 

Can't confirm. Still not working on my end.

Robain
Community Member

Nope!    .........

SJtoo
Community Member

Yep, mine just linked.

Julian_
Community Member

Mine doesn't link

SJtoo
Community Member

We'll, it let me link it again,  but back to original problem

J_2
Community Member

Nope they sure didn't.

Just confirming one more person having issues with this. Nest Hub Max told me to disconnect and reconnect, can't reconnect. No error code given on the login site, but the URL says there's an error.

I’ve had so many responses to my post and everyone is having the problem. One person was told it was supposed to be fixed yesterday (13th) and today it is still not loading. 

Same issue here.... Blank Screen clients3.google.com when trying to reconnect Netflix with Google Home

Same issue here. Been ongoing issue with assistant for a couple of days.

Told me to unlink and relink Netflix and now left me in the position of being unable to link again.

Tried numerous phones to no avail.

Still not working, come on Google sort it out. You can see by the amount of replies over the last few days that it must be an issue on your end, not Netflix or our end otherwise the same things wouldn't work through Alexa or Chromecast, it's a Google assistant/home /nest issue. 

I was able to link yesterday Google assistant and Netflix but it’s still not playing it comes up on the TV to say I have to link and unlink but in my settings of Google Home it says it is  linked. Very frustrating at least I  can cast it. But that’s why I have my Google assistant set up so I can use the Google technology to assist me. 

Every time I try I get the blank page with an error. It’s definitely a Google issue. Frustrating!

BGA
Community Member

Not able to link Netflix as previous ppl described. Tried multiple times, all I get is the blanck screen.
I am going to sell all my Nests.

lol same issue. can we get an engineer or is this the level of service that we should be expecting?

Same problem here. Finally decided to buy my first Google Nest Hub and then immediately this problem with linking Netflix. 😞

Same problem here with my devices. They clearly made updates to either the Netflix API or the home app that now can’t authorise the login - I’m presuming it’s a bug in the system that they will be addressing and resolving swiftly.

I have exactly the same problem. Unlinked my Netflix account. Now not able to re-link it. After typing in Netflix username and password in google home app, screen stays blank

SJtoo
Community Member

We'll, it let me link it again,  but back to original problem

 

.

I'm having the same issues since a week ago. Any success so far?

Mine is now doing this as above has anyone got it fixed it’s driving me insane I’m ready to just switch to Alexa I’ve had nothing but problems with google. I did everything uninstalled google home net flow re installed nothing keeps telling me to log in then I get some error 

Nope, nothing seems to work. Shouldnt there be like a community moderator responding here? 

Same issue, my Netflix account is linked to my Hotmail e-mail address... yet the Google Home app tries to link it to my Gmail address, which is impossible... it gets stuck on a white window that reads "clients3...yadayadayada" Frustrating 😤 

I have the exact same problem : blank white screen with same address : clients3.google.com

 

So clearly there is a world wide issue with Google that they need to fix asap it seems it’s a ton of people 

Having exactly the same issue for about two weeks….

I have been having this issue [and following this thread] for several days now. I was repeated;y being prompted to take the survey on "How was Nest doing?". and finally thought: "Mmm, at least it offers me a chance to gripe."

 

Talk about a biased surveys! It was a set of questions that offered absolutely no chance of genuine, meaningful feed back. So, as a newcomer to Nest,  I will  say it here: "Hay Google, if this is the representative of the quality of  tech support and maintenance I can expect, then your product SUCKS!"

 

After reading  ALL the recent threads, I suspect that, rather than a problem with the device itself, it is a server problem. This makes me wonder if it is a regional issue?

 

I myself am in Scotland, how about others?

Michigan,US. It’s definitely the device!!

Doubt its location, based on these replies seems global. I'm in NY, USA, definitely some kind of server or pointer issue. looks like Google Dev or Infra team made a change somewhere that broke connectivity for Netflix and either the issue is more complex that it would seem or this is not getting run up the right flag pole...

 

ShehuC
Community Member

Same issue here