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Netflix currently not working on Nest Hubs

MplsCustomer
Bronze
Bronze

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

2 Recommended AnswerS

MplsCustomer
Bronze
Bronze

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

View Recommended Answer in original post

KiiFromGoogle
Community Manager (Admin)
Community Manager (Admin)

Hey everyone,


Glad to hear that things are back on track. We checked on this, and it looks like our friends over at Netflix have rolled out a fix.

If you're still experiencing this behavior, please let us know!

View Recommended Answer in original post

606 REPLIES 606

Yayyyyy mine too!!

OMG, I am so glad it's back up. Thanks for all the emails as I'd nearly given up checking. I've linked my profile but not I have to try and remember how to link my daughter's profile back up so she plays her own netflix and not mine. Wonder if we will ever find out what the problem was. 

pkc87
Community Member

So it seems to finally be working for me. Hopefully they've fixed it across the board for everyone and it's permanently fixed. I'll come back here if it messes up again. 

Yo-HanSolo
Community Member

Seems they fixed it. Works for me too now.

Me too!

Thank god it’s fixed!!

ronxo
Community Member

Working for me as well! thank you Google for fixing!

Ad9
Community Member

Ok everyone I have solved the solution for myself. I can't promise it'll work for all of you but it has worked for me.

1. Go to your Netflix app

2. Go into account settings on the Netflix app

3. Scroll down to sign out of all devices. This will log you out of all your Netflix devices relog in to all of your devices

4. Wait 24 hours

5. Go into the Google home app and relink to Netflix

As I say, I don't think this will work for everybody but it has certainly worked for me after trying every possible step. This was the last thing to try and it has worked. I hope it will work for all of you as well.

 

 

 

 

@Ad9 

It seems Google Nest and/or Netflix may have fixed the problem overnight for some. We were able to re-link this morning, and others are reporting that it's working again for them.  However, still others are reporting the problem continues.

Mines fixed but will only play the same episode if I'm watching a season of a program. Small steps!

kurups
Community Member

Mine is also fixed. Good work google. But why did everyone had to make so much noise for u to act, asking this since u already knew there is an issue like this.

Mine is working again. Tested on Android and iPhone where I was able to Link to NetFlix because Nest display was telling me to reconnect.

Muya
Community Member

Same issue here since days, it’s driving me crazy! Google please have a look and try to fix it asap….

Dberry013
Community Member

Finally fix. I got the Netflix to link to Google home after several days. I cut and paste the link. First, I went to settings on the Google home app. Click Video. Click Netflix. Do not log into Google from the Google home app. Copy and paste the link. Open up a new Browser on your phone. Paste the link..then log into Netflix. This definitely work...

I am having the same issue. "clients3.google.com" error page - blank. HELP?!

Finally fix. I got the Netflix to link to Google home after several days. I cut and paste the link. First, I went to settings on the Google home app. Click Video. Click Netflix. Do not log into Google from the Google home app. Copy and paste the link. Open up a new Browser on your phone. Paste the link..then log into Netflix. This definitely work...

deony
Community Member

Issue finally seems to be resolved. Was able to re-link 2 Google nest Hubs to Netflix again. 👍

Bair
Community Member

Same problem but mine just says error 0 and then won’t link

Same problem here. You think someone can take their finger outa their @r$e and resolve this?

I vot the home Nest mini to link to Netflix but now says it can’t play on android tv. I’m baffled. It worked before so now I just don’t know what the hell is going on. When I ask it to play something from Netflix it plays on YouTube trailers from that show or movie. I’m done.

I'm having the same exact issue. It's been over a month and I still can't link the apps together

Reb1
Community Member

My Netflix account finally linked back. Yahooooooo!!!!!!!!!!!!!

Maybe they finally did an update! Everyone should try unlinking and relink your Netflix account.

The blank screen after you click link account, then put in your Netflix info,,,, is gone and it sets up as it should.

Hope it started working for everyone else too!

Lisah69x
Community Member

Has anyone else's Chromecast stopped working again? I was in the middle of watching something on Netflix earlier today when it switched off, now nothing works at all, not just Netflix this time though. I can't stream from my phone either? Might need a new thread but thought I'd check first.

Muddi
Community Specialist
Community Specialist

Hey Lisah69x,

This looks like a different issue. Have you tried rebooting all your devices including your router? This will refresh the connection and might resolve the issue.

Let me know if that works.

Cheers,

Muddi

TomTrei
Community Member

The link between Google and Netflix is bad. Needs to be much better. Do not have issues with other platform.

Kevlarr93
Community Member

Hi,

I have tried to connect and link my Netflix account to my nest hub using the Google Home app. I go into the app, click media and then find Netflix, when I click "link" it brings me to Netflix's web page where it asks for my log in details.

When I put in the correct login details I get a white screen with this message: "Either "access_token" or "error" must be set in the fragment." - picture attached.

Screenshot_20221203-230916.png

Quite frustrating to be honest. Could someone help me.

Thank you

Muddi
Community Specialist
Community Specialist

Hey Kevlarr93,

Thanks for visiting the Community.

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Cheers,

Muddi

I'm experiene exactly the same problem (living in Germany).

same problem here, exactly the same

Same issue for me. Receive the same Either "access_token" or "error" must be set in the fragment message and cannot link accounts. 

Hotrod8
Community Member

I am also having the problem of not being able to link to Netflix. I get to the Netflix login, select my profile and it takes me back to the app and appears to be linked but a pop up at the bottom tells me that the account has NOT been linked and to please try again.

Lawrence3344
Community Member

Yes

 

Yes 

Yes

 

0978517035
Community Member

Cambodia 

TheColonel
Community Member

Mine appears to be working again as of last night about 8pm

PatVR
Community Member

Now Jan 1, 2023 here in NZ and not working on new Nest. Disney links fine. 

PatVR
Community Member

Here in NZ still an issue. How do we actually get a resolution on anything that goes wrong with this product?

 

Either "access_token" or "error" must be set in the fragment.

 

PatVR
Community Member

I just got off a chat with Nest support who worked through this work me. It does not seem to be a technology problem. I was trying to link to a shared account, like 80% of users, and I got the same error everyone else here does. 

I created a new Netflix account under my Gmail address (not sure this is part of the fix) and it linked just like that. 

Has anyone figured out if there's already a Nest device linked to a Netflix account, can you link another from another home?

JuliaAJ
Community Member

Anyone still having this problem? I'm having it with Netflix and Spotify.