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Netflix currently not working on Nest Hubs

MplsCustomer
Bronze
Bronze

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

2 Recommended AnswerS

MplsCustomer
Bronze
Bronze

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

View Recommended Answer in original post

KiiFromGoogle
Community Manager (Admin)
Community Manager (Admin)

Hey everyone,


Glad to hear that things are back on track. We checked on this, and it looks like our friends over at Netflix have rolled out a fix.

If you're still experiencing this behavior, please let us know!

View Recommended Answer in original post

603 REPLIES 603

Not the case I am afraid. Still an issue in NZ. How do we get this, or anything else on this technology resolved after we purchase?

 

Either "access_token" or "error" must be set in the fragment.

Good morning, from the UK I have got a new google nest and I still can't link Netflix to my nest!!

I would appreciate any help. 

Thanks Gerry 

Mlabrador
Community Specialist
Community Specialist

Hi  Yorkshireman, 

 

Chiming in — what message are you getting when trying to link your Netflx account? Also, have you tried to use a different mobile device? 

 

 

Best, 

Nikki 

The error still shows and will not link

Muddi
Community Specialist
Community Specialist

Hi AmyBromley,

 

Could you tell us what country you are located in? Also, what are the troubleshooting steps that you've done so far?

 

Cheers,

Muddi

JuliaAJ
Community Member

I uninstalled the app on my phone. Unlinked things reinstalled. Tried relinking. Unplugged the system. Checked for updates. Nothing worked. 

JuliaAJ
Community Member

I'm in the US 

Netflix link dsnt exist

Screenshot_20230127_142049_Google.jpg

on google nest hub !!!!!

Princesss
Community Specialist
Community Specialist

Hi MumaPadurii,

 

Thanks for responding. It looks like it's not available on your country that's why yopu can't see that option available. Could you please try to change your phone's language to English US and see if the option would be available?

 

Best,

Princess

Stil don t work

I’m now experiencing this problem in Australia, no matter what I do it won’t link Netflix. 

tstar7028
Community Member

I have followed the steps multiple times to link my Netflix account to my home. After I enter my email and password and click link, I get a blank screen that says “clients3.google.com”. Nothing happens after that and the account is not linked. Any help would be appreciated!

djtetei
Gold Product Expert
Gold Product Expert

Send feedback to Google to let them know they have problems with this again.

Doesn’t help when Google does nothing with the feedback. Somehow a “top tech company” but issues like this seem to go above their heads. Absolutely embarrassing 

sba
Community Member

Did you figure it out? Mine wont work

Carlisle
Community Member

Mine quit about an hour ago too and I can’t link it back up. I sign into Netflix to link then the screen goes blank. So maddening.

Toglamgirl
Community Member

Did yours work yet mine hasn’t. I got a message on my TV to say I had to unlink my Netflix account which I did and now I can’t link it again

I’m having same issue. Started today. Can’t find any way to get ahold of google support 

I tweeted about my issue and @made by google found my tweet and started helping me. Netflix said it wasn’t their problem (go figure)  But Made by Google folk said they’re looking at it, took my screenshots etc and said they’d keep me in the loop if their team found anything helpful - fingers crossed! 

tjs951
Community Member

i was having the same issue, tried changing my netflix account to @Gmail, unlinking everything from my netflix account, deleting my home app and redownloading, tried from multiple devices, same exact problem. however, i was able to get it to login by hitting the back arrow in the top left when on the client3.google or whatever it was, and hitting link again, successful connection.... unfortunately, when i try to cast from my phone, it says that my account is not linked, and when i try to tell my mini to play something from netflix it gives me the same original error telling me to unlink my netflix account.... back to square one 

Reb1
Community Member

I'm having the same issue. It started late last night. And I tried unblinking and does the exact same as you explained. Frustrating 

Czarandom
Community Member

I've tried similar things. I've tried to four different ways. I tried it with two different Netflix accounts on two different Google accounts and I got exactly the same result all four times so it's clearly a Google issue, you can tell because there's all these people in this thread having the same issue too so there's that. It's definitely not you and I doubt that there's anything you can do to fix it but if you give them feedback that might help. If it becomes a large enough issue and they actually see that there are a number of people having the same issue they might do something about it but don't expect a reply either way. They don't seem to use a ticketing system like any other tech company would whereby you submit an issue and they reply with a solution or a status. 

tjs951
Community Member

So, I really don’t trust that it’s fixed, but I got home from some errands and decided after submitting feedback I wanted to talk with someone at support, once finally connected to someone who could help, they wanted the exact error being displayed so I told Google to play something from Netflix and everything worked fine, tried on all devices and now everything is working. I realize that probably doesn’t help anyone but figured I would update on my situation

How did you speak with a real person? Is there a phone number?

pkc87
Community Member

To talk to Netflix: On the google home app, when you get to the page after you click "Link" on Netflix & it takes you to the Netflix sign-in page, at the very bottom you can click on "Questions? Contact Us". There should be a button further down that says "Call Us".

 

To speak to a live person on the Google Home side: click on the top-right where your profile is and then click "Help". At the bottom, it says "contact us". It'll ask you to input some info, but just keep clicking until it gives you the "contact options". From there, you can select to get a call from a live agent. Hope this helps! I'm sure if more people complain about this, they'll *hopefully* resolve it.

TheSlash7
Community Member

I don’t think it’s resolved, still having the same problem for the last couple of days 

The only way is the feedback option in the menu, not the hamburger menu but the one under your icon. 

I'm having the same issue, it told me to unlink and now this issue. Netflix support blames Google, and as always, sending feedback accomplished nothing.

It's disappointing that they are such a black hole when it comes to feedback. 

 

pkc87
Community Member

Having same issues as everyone. I called google support & they said it's a netflix issue & to call them. Google said they'll log my issue, but to contact Netflix. Netflix made me try a bunch of things & nothing got resolved. They said they'll log my issue and escalate it but there's no timeframe on a solution. They suggested I try again in a bit & if it's still causing the same issues, it means they are still "working on it". 

Same issue as all of you and tried the same crap. Started yesterday as well....

I am also having the exact issue. So frustrating.

pkc87
Community Member

So this morning I was able to link it again, but it's now back to where it says it's "playing on TV" but then the black screen with a message says "Google Assistant is having trouble connecting to Netflix. Open the Google Home app, then unlink and relink your Netflix account and try again." If you see that message, don't bother. It won't work. I'm hoping this at least means they're working on it because at least it got me to relink it again. I'll keep trying and providing updates should anything change. 

My tv said the same,  followed the instructions and now netflix won't relink

Same here. Is there a place where we can check system wide outage or reported problems page?

TL3
Community Member

Still struggling for a couple days too. Awful 

Same thing happening to me, but when I tried linking via my tablet it somehow worked... but when I go to my phone again, same error...

Same with me. It's been a week now and I still can't link it again

Hi, I was having the same issue however I deleted the cach from the Google home app on my phone and it worked first time.

TheJB3
Community Member

I opened the Google Home app through the Google Play Store.  When I did that I could then link the account.

Same issue here. I was told I need to re-link my already linked Netflix account then after unlinking it I am unable to link it again. Getting a blank screen after entering my credentials and hitting login.