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Next Display has a Black Patch on the left side of the screen

PrasannaK
Community Member

Just this noon we noticed that the Google Home Display which we had, has got a black vertical patch running on the left side of the screen (its a few cms wide black patch running from the top to bottom on the left side of the screen). Did try doing a factory reset but that did not help? Is there anything to try or service centre available in India to get it serviced?

1 Recommended Answer

Princesss
Community Specialist
Community Specialist

Hey PrasannaK,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

View Recommended Answer in original post

7 REPLIES 7

Muddi
Community Specialist
Community Specialist

Hey PrasannaK,

 

Thanks for sharing details about the issue here. I understand how it feels when you're having a screen issue on your Google Nest Hub. A few questions: which specific Nest Hub do you have (1st or 2nd gen)? What is the current operating and firmware version of your device? Also, it would help a lot if you could share a photo showing the issue on your Nest Hub screen.

 

Looking forward to your response.

 

Cheers,

Muddi

PrasannaK
Community Member

Thanks for the reply. However I'm not able to attached any images here... 😞

It is the 1st Gen Google Home (before it all became Nest Hub).

 

Muddi
Community Specialist
Community Specialist

Hey PrasannaK,

 

Got it! Just an added question: when and where did you purchase your device? What country are you located?

 

Cheers,

Muddi

PrasannaK
Community Member

I bought it on 15th August 2020 through Flipkart (official Google Home Partner in India).

Princesss
Community Specialist
Community Specialist

Hey PrasannaK,

 

Thanks for the info you've provided.

 

I'm afraid that your device is already out of warranty. India warranty only covers one year device warranty from the date that you purchased the Google Nest speakers. For more info, you can check this link.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey PrasannaK,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi PrasannaK,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess