12-25-2022 07:30 AM
I just bought my very elderly mom a Next Hub Max. She never learned how to use any sort of mobile technology, lives in an assisted living facility hundreds of miles away, and is missing out on lots of key grandchild and life moments because of it. We intend to use it solely for video chatting and photo sharing. Can I add her to my Home account and treat this device like another location, or do I need to set it up under her Google account (I created a Google Account for her)? If it's the later, can I use my phone to do it, even though I have my own Google account?
Any advice would be greatly appreciated.
Thank you,
David S
12-25-2022 02:18 PM
DAVID! you should return this device. It will break before you know it and I bet you paid quite alot for it. I would get the Echo 5 or 8. They are much cheaper and will last you! Again, I suggest returning it if you can!
12-29-2022 11:25 AM
Hi ScullyDoogan,
Thanks for posting here in the Google Nest Community.
I know how important it is to be connected with your loved ones. You can do the second one. You sure can use your phone to do it, you just need to add her account in the Google Home app when setting up her device. Check the steps below on how to add another user.
Hope this helps.
Regards,
Juni
01-02-2023 02:04 PM
Hey there,
Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.
Best,
Alex
01-03-2023 02:33 PM
Hello folks,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Thanks,
Alex