08-25-2022 11:14 AM
I'm currently using multiple Nest Hub displays, a 1st gen, a 2nd gen and Hub Max. A few months ago there where bootloop issues with my devices which happened to many people around the world.
My devices eventually recovered from that, though, I still don't have any of the new interfaces (with the app drawer) on either displays.
Any ideas if it is still in rollout fase? Or should I do something to get the new interface?
1st gen: Fuchsia version: 6.20211109.1.3166240 software version: 126.96.36.1990549110 firmware version cast: 1.60.305621
2nd gen: software version 188.8.131.528036576 firmware version cast 1.56.290464
Nest hub max: Fuchsia version 6.20211109.1.3166243 software version: 184.108.40.2060549110 firmware version cast: 1.60.311339
Please help me!
08-28-2022 01:19 AM
08-29-2022 06:03 PM
Thanks for reaching out.
I appreciate all the details you've shared. By any chance, have you tried to perform a complete reset to your devices? If not, let's go ahead and try that to see if this will make any changes. Lastly, could you please send a photo of the exact display so we can check further?
Looking forward to your response.
08-29-2022 07:20 PM
Thank you for your reply 🙂 Once I'm back at home today, I will perform a full reset and will report back!
08-29-2022 11:48 PM
Thanks! I'll keep this thread open and will wait for your update.
08-30-2022 02:36 PM
Hi Princess! Unfortunately both displays didn't show the new interface after both were factory resetted.... I'm going to sleep, tomorrow morning I'll post photos about both displays to show the screens!
08-30-2022 03:20 PM
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
08-31-2022 02:03 AM
I filled in the form you asked for. I also included a screenshot from my Hub Max which show clearly I don't have the new interface:
I couldn't upload more pictures, as the max upload size was reached
08-31-2022 02:39 PM
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.