RTE Radio Stations not working on Nest Hub - January 2023

[IrishAlan]

The RTE radio stations have stopped working on the Nest Hub again. It started yesterday 11/01/23. Working on all nest speakers. It includes RTE Radio 1, 2FM etc

System firmware version: 9.20221010.3.176

Cast firmware : 1.67.330920

Preview programme: on 

Located in Ireland

[Juni · Accepted solution]

Hi folks,

Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.

Step 1. Turn on device reports

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
2.  Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right corner of the screen, tap Settings Recognition & sharing.
5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

1. Say "Ok Google" or "Hey Google," then:
2. “Send feedback”
3. Use the keyword “GHT3 unable to stream <rte radio station> in from TuneIn”

Thanks,

Juni

[FionaOC]

I agree. I read the previous threads but didn't see an answer. ☹️

[Muddi]

Hey folks,

I appreciate you for raising this concern to our team.

I've duplicated this thread to a similar trending issue on this link. Our team is looking into this issue at hand and I suggest following the main thread for update.
 

Thank you for your patience.
 

Best,

Muddi

[GeorgieK]

Hi all, the ongoing issue with any RTE radio channels on TuneIn in persistent and really frustrating. It hasn't been reliable for months now and is continuing not to work on any device. We have 5 minis a display and just purchased a new large one, after update still not working. 

Is it an RTE issue or Google. Can't even case to a speaker from the RTE app. 

[IRMG]

Tunein says its a google issue

[Alandubh]

I'm also having a problem playing rte radio stations on my Google nest speakers.  Google stopped playing RTE on Friday 10th out of the blue. Haven't had any issue with this before. Plays fine on my phone, can't cast to a speaker and google devices try to stream the station but fail

I see there have been other threads on RTE not playing - how was this resolved? Firmware update or is it a content licensing issue?

[Muddi]

Hey folks,
 

I appreciate you for raising this concern to our team.

I've duplicated this thread to a similar trending issue on this link. Our team is looking into this issue at hand and I suggest following the main thread for update.
 

Thank you for your patience.

Best,

Muddi

[Oceanfree]

"Unable to play all RTE stations on TuneIn"  Appears to be a reaccurance of the issue from last September/October.

[Muddi]

Hi Oceanfree,

I appreciate you for raising this concern to our team.

I've duplicated this thread to a similar trending issue on this link. Our team is looking into this issue at hand and I suggest following the main thread for update.

Thank you for your patience.

Best,
Muddi

[Claire3]

Why can’t I play RTÉ radio 1 from tune in 

[Oceanfree]

"Unable to play all RTE stations on TuneIn"  Appears to be a reaccurance of the issue from last September/October.

[ChrisH629554]

I’m having the same problem. All other stations seem ok

[JCKe]

Hi Claire,

You are not alone! This was a problem in March 2022 as well (see previous posts).

This time (for me) when I ask any of my google speakers to play RTE Radio 1, initially I get the usual response "Streaming RTE Radio 1 from tune in" followed by "Sorry something went wrong, when you are ready, give it another try". I have been giving it another try for nearly a week hoping that someone will fix the problem, but nobody has! None of the other RTE Radio channels I have tried are working either e.g. RTE Radio 2 FM or RTE Lyric FM.

Yet all the other Radio Channels work without any difficulty on Tune In, even Radio Perth (as an example) at the other side of the world!!!  Is there anyone working for RTE or Tune In tuned in to this problem???

[Muddi]

Hey folks,
 

I appreciate you for raising this concern to our team.
 

I've duplicated this thread to a similar trending issue on this link. Our team is looking into this issue at hand and I suggest following the main thread for update.
 

Thank you for your patience.
 

Best,

Muddi

[Andrew_Ryan]

Not working for me either. Will send feedback later

[Splat75]

I've sent feedback and I just want to know when this will be fixed.  I got rid of the radio in the kitchen and had to do MUCH persuading to my wife that the Google Nest was a good idea.  

[IRMG]

Any expected fix timeline @Muddi 

[Ballybeg]

I received an email from RTÉ yesterday (14th March 2023) happily stating that it’s nothing to do with them instead of speaking with Google, TuneIn to just get it resolved. All these outages started when RTÉ produced their revised app a couple of years ago, since then the system is totally unreliable. 

[Dbullock]

This is the response I got from Tunein this morning. Sounds like RTE won’t be available anytime soon. Google and Tunein are very unreliable.. time to change platforms. 

Hi There,

Thank you for your response. We do apologize for the issue you have been experiencing.

However, this problem is still recognized by Google and our developers. We're presently collaborating to find a solution, and our goal is to have it repaired in a future version. There is no timeline for when the problem will be fixed, but we appreciate your patience as we try to find a solution.

Again, I apologize for the inconvenience, and we appreciate your support of TuneIn!

[Splat75]

Oh for crying out loud.  Why is there no other way that we can specify a platform to play radio stations on Google Nest?  If it won't play RTE stations, then why can't we use RadioPlayer without having to Cast my phone???

[Dbullock]

The Google platform just isn't very good. This is not the first time Radio stations have been unavailable .. it happens a few times every year.. this is one of the longer outages. Another bug bear of ours is we changed the Google voice to be male and sometimes it is and sometimes it's not .. It just inconsistent , unreliable and sloppy software.  I'm going to experiment with getting an old Android phone up and running with Alexa on it and leave that connected to the Google Home Speaker via bluetooth until we settle on a new platform to move away from Google to. Alexa and Siri have no problem playing RTE or any other radio station via Tunein. 

[Splat75]

It's the fact it defaults to TuneIn and there is no other way to play a radio station without casting (defeats the purpose of the machine in that case I could just use a speaker!).

I have tried Google Support but the chap there is adamant that "Google does not use TuneIn" 🙄

[Splat75]

So the person on support finally told me that in Ireland, TuneIn is set to be the default radio player and it can't be changed.  This doesn't appear to be the case in other countries, where they can specify the radio player to use.

The customer service person told me that he couldn't comment on the specific reason as to why this is.

Therefore, I would suggest to everyone to put feedback in to Google using the app to see if we can specify the app to use to play the radio station

[Bawn]

I have rte radio app on my phone and can't see why google can't play from that source?? Why does it have to be tunein? Furthermore tunein isn't the only radio player. We should be able to switch to another source when there is some glitch. That would sort a lot of issues out. Why do we even need a radio app, there are live broadcasting streams all over the internet. Apps only throw us unwanted ads. Shake up the experience and take it to the next level. 💡

[FelixWeca]

Tried it a few moments ago - it seems to be back 😙

[IRMG]

RTE is back. Hope its not temporary.

[Andrew_Ryan]

I got lyric fm going this evening by casting it from the Radio FM app. Otherwise still not working via tunein

[IRMG]

RTE radio 1 works for me tonight

[JCKe]

Working for me as well. I suppose we can call them 'smart'speakers again? After a week of no service, I would expect at the very least to receive an explanation from whoever corrected the problem, what caused it and some reassurance that it is unlikely to happen again ???

[patrickowen]

Hello, 

Nest isn’t playing any of the RTÉ Radio stations (Radio 2, Lyric Fm, Radio na Gaeltachta). When I ask to play it just says “”streaming RTÉ radio 2 from tune in” the  very shortly after it says “something went wrong, when you are ready give it another try”

It has been doing this for 2 days now. 

I have tried CorksRED FM and 96FM and they work fine, just seems to be RTÉ radio. 

anyone else dealing with the same thing?

[M00lers]

Same here, Lyric not working via TuneIn on Google speaker. 

[Kiltennel]

I have exactly the same problem. TuneIn plays RTE on my phone, but won't cast to the Nest either. Tried a reboot but no change

[IRMG]

Seems to be basically everyone in Ireland with a google home device has same issue

[JillG]

Hi all,

I'll escalate this over to the Community Specialists here. Could be a TuneIn issue so do let their support channels know as well. 

Make sure Google, Google Home and the TuneIn apps are all up to date.

Thanks for reporting!

Jill

[KinsaleUser]

Same issue here. Clearly not just a TuneIn issue as it's also not possible to cast RTE radio channels from the RTE Radio app. More likely an issue with the compatibility of RTE streams. I've contacted RTE. They're now sending out this generic response:

"These issues are something we're aware of and we have been liaising with these third-party providers (Google, TuneIn, Apple) to identify what has changed and what resolution can be reached. Unfortunately, we have no information or timeline for a fix "

[LovelyM]

Hello everyone,

Thanks for reaching out and we're sorry to hear about this issue.

I already passed this along to our specialist team so they can coordinate with the related team for the fix. I'll keep you informed once there's news on our end.

@JillG, I appreciate your help here.

Cheers, 
Lovely

[IRMG]

RTE is back. Hope its not temporary.

[LovelyM]

Hi IRMG, 

Thanks for giving us an update that RTE is already working. I'll keep this thread open for another three days, so feel free to let me know if the issue returns.

Best, 
Lovely 

[IRMG]

Hi Lovely

To be honest its so glitchy Im not hopeful it will keep working. Im tempted to dump my google nest products and get Alexa instead. Its really really bad this keeps happeninh

[LovelyM]

Hi folks, 

I'll merge this thread with the main post, where all the updates will be posted, so we can communicate effectively. You can follow the main thread for news because this one will be locked automatically once merged.

@IRMG, I'm sorry for this experience. Our team is already working with RTE and TuneIn to get this issue resolved.

Thanks, 
Lovely

[Elunia1980]

Hi my google nest mini doesn't play RTE Gold from TuneIn. We have few at home and non are playing that radio station . Can this be fixed?