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Screen fail on new nest hub

DeMarti
Community Member

I see it has been 2 weeks since this thread closed with "Please keep an eye on your email as someone from our team will reach out to you to assist you further."

Since no one has reached out, maybe community has some experience with this to share?

To recap the apparently ignored problem:

Within about an hour of setting up new nest hub 2nd Gen, screen went bad, showing vertical lines across most of the display and dark areas near the corners. The unit was sitting on a table the whole time never bumped or moved. No damage or scratches and shipping, and it worked for that first hour.

Reboot does not solve it. Factory reset does not solve it, and annoyingly after factory reset the screen display is so bad it is very difficult to read the qr code to redo the setup.

Soon after it developed a vertical black line on the screen.

 

Is bad screen just the norm with Nest Hub? Does everyone just except this quality issue and live with defective screen, or is there a fix ?

(Or for others who have had this issue, does "someone from our team" ever actually reach out to assist further?)

 

 

 

1 Recommended Answer

Princesss
Community Specialist
Community Specialist

Hey there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

View Recommended Answer in original post

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hi DeMarti,

 

Sorry to hear about that. Please check your inbox as I already sent you an email. This is just an isolated issue on the Google Nest Hub (2nd gen) screen. As our devices have been tested to make sure there are no mechanical or software issues.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hey there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess