01-01-2023 09:30 AM
Over three weeks later the sleep timer functionality on Google Home/Nest Devices has still not been restored. Also, it appears all the threads on this topic have been locked. It's amazing to me that this is still an issue.
01-01-2023 09:34 AM
Unfortunately this is still a current issue that is being investigated on the forum thread that you mentioned.
Please subscribe to that forum thread for any updates about this.
01-01-2023 09:38 AM
Please see my reply directly above. Your colleague Dan_A reached out this morning asking if the problem has been fixed, but the thread he replied to is locked and the reply button is grayed out. The response to this is problem is all over the place is very frustrating.
01-01-2023 09:43 AM
This is a community forum supported by other users like myself and community specialist's. I understand your frustration and the best advice I can currently offer is to try the command again and immediately afterwards leave feedback for the Google Nest team from the Google Home app as described within in the link below and also checking the forum thread mentioned as that is where any updates will be reported.
01-01-2023 02:42 PM
We’ve all done this! I can’t understand, with all the technology at your fingertips, this problem cannot be resolved.
01-01-2023 09:35 AM
Note to Community Specialist Dan_A --
You reached out on another thread asking for an update, but that thread is locked and the reply button is grayed out. I appreciate the follow-up but this is just another frustration.
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
01-01-2023 09:51 AM
That's understood and appreciated, Cathal_S. -- no one is blaming you or Dan_A. But presumably actual Google employees also monitor these forums. If not, they certainly should be, and they should be aware of this ongoing failure.
I've also reached out to Google Support via Twitter, and would encourage everyone else who's dealing with this to do so too. For over three weeks, the devices I bought and paid for do not do what I bought them for. That should be unacceptable for a company with the reputation, resources, and reach that Google/Alphabet has. I'm seriously thinking of reaching out to my state's Attorney General and the office of consumer protection.
01-01-2023 10:01 AM
I can assure that the Google Nest team are aware of this! As for a timeframe for when this will be resolved, I don't know that information, sorry.
Leaving this thread open but please check the forum thread linked below for all updates.
01-01-2023 11:06 AM
Not only does the sleep timer not work on my Google Nest Hub, but when the music doesn't shut off, then my alarm the following morning also does not turn on.
01-01-2023 12:40 PM
It’s a mess. I do wonder if anyone is taking this seriously. It is bad for Google, unless this and many other annoying problems are fixed I won’t be buying more speakers from Google or taking out a YouTube subscription etc.
01-01-2023 06:41 PM
It’s a mess because starting about a year ago at the release of each new firmware there has been a crescendo of problems. Coders fix one thing in one part and create problems in two other parts. This also means that in Google no one checks if the new firmware works well before distributing it.
01-01-2023 02:03 PM
I would like to express my frustration too, that we are being advised by a 'specialist' to enter updates on a closed thread. Could I suggest that one or two of the specialists purchase a mini or nest hub (or get a free one from Google) and monitor sleep timer issue themselves. Then they will be able to update a closed thread. This issue won't resolve itself, we need Google to issue updated firmware that corrects the sleep timer fault.
01-01-2023 02:19 PM
I posted about this weeks ago and like you, am amazed this hasn’t been rectified. I feel really let down by the support of Google in this issue. I’ve purchased an Amazon Echo Dot. It arrived yesterday. Super easy to set up and the sleep timer ACTUALLY WORKS!!!
01-01-2023 02:48 PM
That's probably the best way to get Google's attention to the topic by simply going to the competition
01-01-2023 10:36 PM
Maybe the question to ask now is... is there a way I can turn back the block and force install an older version of the firmware? I can't imagine there's any reasonable way to do this but thought I'd ask.
I recently got my Google Nest Hub and the sleep timer worked coming out of the box. I assume my Hub was sitting in the store's inventory for some time with a functional sleep timer and once I connected it to the Internet, the firmware was eventually updated to the garbage one I have now, which has no sleep timer despite the pleasant voice saying that it does.
Oh, and my wakeup alarm doesn't work either because, I suspect, the sleep timer never turned off my music.
And, since I'm on the soapbox, let me go off on a tangent a bit: the Calm Meditation stuff doesn't work either; it starts up and crashes immediate and yes, Google, I've reported it already.
I like the idea of the Google Nest Hub but the current firmware version and its less-than-obscure glitches make this device really half-baked and not ready for prime time. The tech equivalent of a Dodge Journey or Fiat 500.
01-12-2023 06:32 AM
Good morning. Fyi I made a support telephone call to Google on Dec 31st for this sleep timer issue. Yesterday I checked, it's finally working! I did not receive any communications since my support call, but my sleep timers are working now. Hopefully this is the case for everyone.
01-12-2023 06:40 AM
Both my devices have been working propertly since yesterday (Wednesday 1.11.23). Thank you to the Product Experts/Moderators for their help.
01-15-2023 01:31 PM
I hope everyone is doing well. We're happy to confirm that we've rolled out a fix for this behavior. Are you still experiencing the Sleep Timer feature issue? We would like to know so we can follow up with the team.
Looking forward to your responses.
01-15-2023 02:44 PM
I noticed on Wednesday the sleep timers were working again, I posted about it. All good thanks!
01-16-2023 11:40 AM
Perfect! Thank you for confirming it in the Community. How about the others? I'll keep the thread open for a few more days for others to chime in.
01-16-2023 11:36 PM
Relieved to report my sleep timer is now working. However, it took SO long to rectify the issue, I couldn’t be without that particular function and purchased an Amazon Echo Dot for my disabled daughter’s bedroom.
We still have other Google Home devices throughout our house and I just hope that there aren’t future problems meaning that eventually I’d have to replace the whole lot! 🤞🏼
01-17-2023 01:32 AM
Now is working here too. But this is just one of the many bugs that were never there and instead are now appearing more and more often. On the next one I will replace everything as well.
01-22-2023 04:08 PM
@Nibetha, @Danilo1, thank you for the good news. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.