So Long Google, You Were Nice When You Worked!

[Robert10]

After 3 years, it's time to part ways with Google since so many things no longer work after updates. Every update Google does lately just makes things worse whether it's Google Home and Android Auto.  Too much time spent resetting and relinking to no avail. You can forget about getting any support from Google. They know about the failures these updates bring, but don't care about addressing these failures to get everyone's devices back to working, I mean they might in 6 months or longer.

Google, you use to be a great device with very little problems. What happened?

Your competition (Amazon Echo) has surely left you far behind!

[Princesss]

Hello Robert10,

Thanks for sharing your thoughts with us. We appreciate your honest feedback and we'll surely learn from it. 

We wanted to help you further with this, feel free to send us more details and the issues you're experiencing so we can sort things out. 

Best,

Princess

[Robert10]

Hi Princess,

Thanks for reaching out.

Google use to be great, but there are so many glitches now especially with the nest hub max. The down time between trying to get these devices back working and the slow response time from Google isn't worth it.

The devices are great when they work, but here lately not so much.

If there was a quick fix, it would be nice, but for the last month, nothing has changed.

Google has the control over these devices and the owners of these devices are very limited as to how they can make them work right.

Thanks,

Robert

[Juni]

Hi Robert10,

We hear you — we can understand why you feel that way. A few questions: what is the distance between your Nest Hub Max and Wi-Fi router? What is the exact message that you are getting when you are experiencing it? Let’s try to refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Nest Hub Max. Let us know the result by updating this thread. 

Best,

Juni

[Robert10]

The distance from the router is about 3 feet on one unit. The distance for the 2nd unit is about 20 feet. I have reset the router and modem and did factory resets on the hubs. No thing makes a difference. That preview firmware update is what did them in.

[Robert10]

The message I get is: Sorry something went wrong, when you're ready try again. You get the same message every time you try.

[Juni]

Hi there,

Thanks for the details you’ve shared. If possible, could you try to set up your Nest Hub Max using another network to isolate it?

I look forward to your response.

Thanks,

Juni

[Robert10]

I've tried 2 different networks. The problem is in the firmware. The two nest hub max are the problem. Regular nest hub and the max speaker or mini  don't have any problems.

[Juni]

Hello there,

Thanks for trying that, and sorry that you're still experiencing it. Could you provide your Nest Hub Max firmware version? Check out the steps below on how to get it.

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Tap your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Regards,

Juni

[Robert10]

Hi Juni,

I have removed all Google Nest and Nest Hub Max and Nest Audio, totaling 7 devices.

It has gotten to be too much of a hassle with what's going on with these devices. Google support is very poor by not being able to talk with someone and an email a day doesn't cut it. I feel Google is less focused on the home products. It's too bad as the devices used to work great.

I've replaced all 7 units with Amazon's Each Shows which work so much better.

Thanks for your time, but I've had to move on with a system that works.

Robert

[Juni]

Hey there, 

We will most definitely take this feedback and use it as a learning opportunity on how to better understand and assist users in the future. 

Best,

Juni