This issue started a week or so ago. Both the speaker pairs I have (GH Minis) have stopped working. They appear in the Home App, but if I try to cast to them I get the message from the primary speaker in the pair "I can't connect to the other speaker in this pair. Make sure it's connected to power and wifi." They are both powered and connected to wifi.
I've tried rebooting, unpairing and re-pairing, power cycling my router, everything short of factory resetting all 4 devices. Since this is two distinct pairs having the same issue, it seems more like a bug than a one-off.
All speakers in questions are running System firmware version: 264660 Cast firmware: 1.56.264660
Also if I adjust the volume by touching the speaker, they don't both change volume as one expects with the pair. If I use the home app to adjust the volume, only the primary speaker of the pair changes.
Thanks for reaching out. Oh no! I am sorry to hear that your speaker pairs are not working. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions.
Thank you for your patience, I look forward to your response!
The problem I was having was with Google Home Minis (first generation) in stereo speaker pairs. The error I would get when trying to cast to the pair was "I can't reach the other speaker in this pair. Make sure it is connected to power and wifi."
I was having this problem with 2 different pairs of speakers. Current, my dining room speakers aren't working as a pair.
In the google home app, sometimes when this happens a second device will show up in "other devices" and disappear eventually.
Rebooting hasn't helped. Unpairing them and re-pairing them also hasn't helped.
I've had no luck finding a fix. This has to be a firmware problem on Google's end. Every now and then it feels like it's been a few days since they depaired so maybe it's fixed.
Then it does it again.
But just leaving them alone often they eventually pair back up without any intervention.
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Tried everything. Several times. Including different accounts, iOS- based Home App, outdated version of Home App, used different names for speakers, pair of speakers, added an additional room...
Let the group know if you get anywhere with google's support . I am on the same google max firmware version (1.56.275994). I tried implementing network settings that I got from someone at google nest support team but no luck with it. The issue is that two devices are NOT talking to each other, its not the issue with internet connection. I just wish they let us rollback firmware version or patch an update.
Here is the setting they provided (again - this didn't help the issue)
Preferred DNS settings
Ports that should be open:
Same problem with Google Max. Tried to contact google multiple times, they simply say my hardware is out of warranty. Its their stupid firmware update that broke it in the first place. This is most frustrating thing ever for the stereo pair just stop working.
Yeah but Google wouldn't admit that their stereo pair issues related to the Sonos ruling... because they shouldn't have been stealing IP in the first place... and now they don't want to patch up for older devices.