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Speaker pairs can't find each other.

Hinch
Community Member

This issue started a week or so ago. Both the speaker pairs I have (GH Minis) have stopped working. They appear in the Home App, but if I try to cast to them I get the message from the primary speaker in the pair "I can't connect to the other speaker in this pair. Make sure it's connected to power and wifi." They are both powered and connected to wifi. 

I've tried rebooting, unpairing and re-pairing, power cycling my router, everything short of factory resetting all 4 devices. Since this is two distinct pairs having the same issue, it seems more like a bug than a one-off. 

All speakers in questions are running System firmware version: 264660 Cast firmware: 1.56.264660

Also if I adjust the volume by touching the speaker, they don't both change volume as one expects with the pair. If I use the home app to adjust the volume, only the primary speaker of the pair changes. 

9 REPLIES 9

ai
Community Specialist
Community Specialist

Hi there Hinch, 
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 0-3447000031815.
Kindly,
Ai

nfillon
Community Member

Hello, They were able to solve the problem with that version, I have the same problem with the 1.56.264660 version, please share with me how you solved it.

Thank you

frances
Community Specialist
Community Specialist

Hi nfillon,

 

Thanks for reaching out. Oh no! I am sorry to hear that your speaker pairs are not working. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions. 

  • Which Google Nest/Home devices do you have? (model name, generation number)
  • Are you seeing any error messages in the Google Home app or from the devices? If so, what does it say?
  • Are all of your devices showing up as connected on the Google Home app?
  • What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response!

Hinch
Community Member

The problem I was having was with Google Home Minis (first generation) in stereo speaker pairs. The error I would get when trying to cast to the pair was "I can't reach the other speaker in this pair. Make sure it is connected to power and wifi."

I was having this problem with 2 different pairs of speakers. Current, my dining room speakers aren't working as a pair.

 

In the google home app, sometimes when this happens a second device will show up in "other devices" and disappear eventually.

 

Rebooting hasn't helped. Unpairing them and re-pairing them also hasn't helped.

Here are photos of what I mean. 

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

Fjaderlov
Community Member

I am having the same problem with my google home mini pair (same firmware version, same error message).

53North
Community Member

Same problem for me with 2 x Google Home Max. Removed them from home app, reset them, reset router, nothing works. Please advise

53North
Community Member

Any help please? This is really frustrating

 

Hinch
Community Member

I've had no luck finding a fix. This has to be a firmware problem on Google's end. Every now and then it feels like it's been a few days since they depaired so maybe it's fixed. 

Then it does it again.

But just leaving them alone often they eventually pair back up without any intervention.