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There was something wrong nest hub white screen

Kevinbcn
Community Member

Since august 2021, my nest hub v1 got stuck into a loop: spinning wheel, when restarting same, after hard reboot same issue...

Factory reset did not solve the issue either, i managed to go throug the setup till the last step, "configuring" which always end up with the message "there was something wrong nest hub" on my mobile app and a white screen on the hub. Hard reboot will go back to spinning wheel.

- Reset both router and home hub 

- Left it on for days to see if firmware will be updated

- try different home apps with different versions (included latest)

Guess that the issue is caused by the latest update "fuschia version"

Any possibility to flash the firmware via recovery mode?

Can you please help

 

6 REPLIES 6

Kain
Community Member

Have the same issue, even chatted with googles support for an hour without any result. there are many issues like this all over google forums since august, so clearly it has to do with the update. still not resolved. 

googles rep told me there's no way to downgrade.

Kevinbcn
Community Member

Update:

Connected to my phone on Hotspot without any issue

Got the wireless config from that connection, basically 2.4ghz and wpa2.

Router was set to wpa only, change that setting to wpa2 and turn off 5ghz.

Hub back to normal... reboot ok...test ok

Hope it can help someone.

 

Kain
Community Member

Actually, I also thought of 5G beign the problem (even though all my other displays and speakers are also connected to 5ghz wifi wo any issues) and reconfigured it to use 2.4ghz - and to my surprise, it seemingly fixed it. But after couple of hours it went sour again, beign exactly the way it was before. blank screen and indefinite spinner after restarting through home app. 

Kevinbcn
Community Member

Thanks Kain for the feedback,

I will keep monitoring the issue.

I guess we are on our own anyway, as I don't see any solution from Google anywhere...

 

frances
Community Specialist
Community Specialist

Hello Kain and Kevinbcn,

 

Thanks for reaching out. I appreciate you two taking the time to try and troubleshoot this issue.

 

Kain, I saw that you contacted the Google Support team on September 17, 2021 about this issue. If you have any other questions or concerns, please reach out to the them again with your Case ID as they have a more extensive view of this issue. Just a friendly reminder, your Case ID is: 6-3085000032210. 

 

Kevinbcn, As you have not reached out to the support team yet, I will make you a case so that they can also further look into this issue and help you as well. This will be sent to the email address associated with your community profile. Your Case ID is: 9-0895000032292. 

 

 

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread or contact the support team with your case ID and we'll all be happy to help.