04-27-2022 07:31 AM
I migrated my Wifi, which disconnected all devices. I could reconnect all my Nest cameras, but I am unable to connect Google Home device to Google Home app. Receive a "cannot communicate with device" message. Any ideas for troubleshooting?
05-02-2022 09:29 AM
Try these steps:
If none of the steps above help, factory reset the device and then retry setup. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.
05-20-2022 12:42 PM
Hey CarlaUT
I wanted to check in and see if you managed to see davidking post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.
Thanks for the helpful reply davidking.
Best regards,
Jake
05-24-2022 11:27 AM
Hey CarlaUT,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
05-25-2022 11:24 AM
Hey CarlaUT,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake