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Unable to connect to Google Home

CarlaUT
Community Member

I migrated my Wifi, which disconnected all devices.  I could reconnect all my Nest cameras, but I am unable to connect Google Home device to Google Home app.  Receive a "cannot communicate with device" message.  Any ideas for troubleshooting?

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

Try these steps:

  1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.

  2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.

  3. Turn OFF mobile/cellular data.

  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.

  5. Reboot your Google Home or Google Nest device.

  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.

  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.

If none of the steps above help, factory reset the device and then retry setup. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.

Jake
Community Specialist
Community Specialist

Hey CarlaUT
 

I wanted to check in and see if you managed to see davidking post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.
 

Thanks for the helpful reply davidking.


Best regards,

Jake

Jake
Community Specialist
Community Specialist

 Hey CarlaUT,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

 Hey CarlaUT,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake