12-02-2021 01:36 PM
In a nutshell, I can't get my recently purchased smart displays to use personal results in multi-user environment.
12-03-2021 05:59 AM
Hi,
Sounds like similar problems that I am facing on my Nest Hub 2nd generation. I had your error too but after a few factory resets I got it to work. Only after that I can't connect to it. Google Home -> Select Hub -> It says "connecting" and quickly after "not available". So I'm in the same boat where I can't connect my girlfriends home account.
What do you see on either device when attempting to connect to it through Google Home? Can you change some settings too when pressing the cog (not all is possible without proper connection)?
Best regards,
G
12-03-2021 06:19 AM
That's slightly annoying.
I am able to see both Hub Max and Hub (2nd Gen) through the Home app. I can control both devices through the Home app as well as issue normal voice commands. The only thing that doesn't seem to be working is personal results for myself, but personal results do work on the device as it is setup with my spouse's account.
- Ryley
12-03-2021 06:36 AM
So you are able to add a Bluetooth speaker to the devices or change the picture frame content from the app? If so it does mean we have a different issue with the same outcome. On my girlfriends phone we fail to deliver the voice match settings towards the nest hub2.
Best regards,
G
12-03-2021 06:53 AM - edited 12-03-2021 06:54 AM
I am able to fully control the device(s) from the Home app, I can connect via Bluetooth, I can use voice command to perform searches and control smart home devices, etc.
For all intents and purposes, if it were only my spouse's device you could consider it fully setup.
The Home app tells me that it will automatically finish setup as soon as my iPhone is connected to the same network. The problem being, that I am connected to the same network, yet it still refuses to finish setup.
- Ryley
12-03-2021 07:06 AM
Let's hope someone from Nest/Google will be able to help us soon..
12-03-2021 01:01 PM
So I have no idea what happened since I have changed nothing since posting this, but personal results are now working on both my Hub Max and Hub.
I'm going to leave this up for visibility, but it seems to have been a really weird and obscure glitch in how the Google Assistant synchronizes across devices.
- Ryley
12-12-2021 04:01 PM
Hi
I have exactly same issue… tried everything suggested but no resolution.
My other (9) google speakers work fine, the Hub Max is a recent addition to my ‘home’ - so frustrating.
12-26-2021 12:44 PM
Any solution yet?
04-21-2022 07:52 PM
Hey All,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if you're still having trouble, give these steps a try: reboot your speaker and router. If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand. Hope this helps!
Best,
Alex