08-21-2022 10:18 PM
My nest hub quite regularly becomes unresponsive while displaying photo albums.
The unit is still on and scrolling through picture's but the touch screen in unresponsive and I can't get to any menus.
I need to remove power to get functionality back. This is happening 2-3 times a week.
08-29-2022 12:12 PM
Hey mikeyfabio,
Thanks for reaching out and we're sorry for the delayed response.
A few questions: when did it start happening? Is it still responding through voice commands? Also, can you still control it using the Google Home app?
What's the cast firmware and software version of your Google Nest Hub? Could you try resetting it to see if it'll do the trick?
Best,
Alex
08-30-2022 06:13 AM
08-30-2022 01:06 PM
Hi mikeyfabio,
I appreciate your update and for the additional information. Let me know if the issue persists after resetting your device so that I can check this with our team.
Keep me posted!
Thanks,
Alex
09-03-2022 10:26 AM
Hello mikeyfabio,
How's it going with your Nest Hub? Did resetting your device work?
Thanks,
Alex
09-04-2022 11:03 AM
Hey mikeyfabio,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Best,
Alex
09-04-2022 11:13 AM
I've been busy so only just had chance today to reset the unit. I don't know if that has fixed the unit but I go away tonight for a couple of weeks.
You need to leave threads open longer than you do as we can't always react within a couple of days.
It also does something some nights which alters the display settings and the clock stays on which is very annoying as its in our bedroom.
09-04-2022 02:18 PM
Hey mikeyfabio,
We apologize if the thread will be closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This included locking threads after a period of inactivity.
We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, you can start a new thread and provide as many details as possible so that others can lend a hand.
We'll keep your thread open for a few more days so that you can update us if there's changes on your device.
Kind regards,
Alex
09-07-2022 02:34 PM
Hey mikeyfabio,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Alex
09-07-2022 10:35 PM
As I said in my previous response I am away for 2 weeks so cannot give an update till I'm back.
09-07-2022 11:09 PM
Hey mikeyfabio,
We understand. We'll keep this thread open, and wait for your update.
Cheers,
Muddi
09-18-2022 01:47 AM
I've returned form holiday and done a reset on the nest hub and it's still becoming unresponsive. it does seem to usually do this overnight currently, so whatever system checks or updates that are occurring overnight are causing issues with the screensaver settings and making the unit useless for touch use.
09-21-2022 09:21 PM
Hi mikeyfabio,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
09-25-2022 10:23 PM
Hey mikeyfabio,
Have you had the chance to fill out the form?
Cheers,
Muddi
09-25-2022 10:30 PM
Yes I've done it. Cheers
09-26-2022 03:46 PM
Hi mikeyfabio,
Thanks for the update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
Cheers,
Muddi