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What can I do if my Google Nest Hub does not turn on.

Rdianco
Community Specialist
Community Specialist

‎08-25-2021 09:44 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Jamie Carretter 

 

Well nothing yet it's pretty frustrating that I got that long and just wanted to see how it works and nothing does not turn on or does no listen to my voice.

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Rdianco
Community Specialist
Community Specialist

‎08-25-2021 09:44 AM

Hi Jamie Carretter,
 
Thanks for reaching out. Oh no! That is not great to hear that your Google Nest Hub is not turning on. I understand your concern and would be more than happy to help find a solution with you. First, I have some questions.
  • Which Google Nest Hub is this post in regard to? (1st gen or 2nd gen)
  • Is this a new issue? Was your Google Nest Hub powering on before?
  • Does your Google Nest Hub show up on your Google Home App?
  • Have you tried using different outlets?
  • Have you tried to reboot and Factory Data Reset all of your affected devices? Are there any improvements? 
    A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.
     
I look forward to your response, thanks for your patience.
 
 
- From Frances (Community Specialist)
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