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White noise plays heavy metal music

W1zn1z
Community Member

Recently when I try to use the 'play white noise' feature: https://support.google.com/googlenest/answer/7364558?hl=en, it plays metal music from youtube music every time. I primarily use this speaker to help my son sleep at night and had been enjoying the ambient sounds for a little over a year.

At first I could work around it by asking to 'play white noise for 12 hours' or 'just play white noise', but lately none of these workarounds seem to work anymore. 

I provided feedback via the google home app when it first started acting up, but it has only gotten worse since then.

1 ACCEPTED SOLUTION

Muddi
Community Specialist
Community Specialist

Hey W1zn1z,

 

Thanks for trying those steps. To confirm, do you have the same issue when using the Google Assistant app on your phone? Also, could you try creating a routine then add the action "Play white noise" to see if you will have the same issue.

 

Keep us posted.

 

Cheers,

Muddi

View solution in original post

11 REPLIES 11

Azarco
Community Specialist
Community Specialist

Hey W1zn1z,

 

That certainly hasn't been easy for you — let's see what's going on. 

 

A few questions: when did it start happening? Were there any recent changes to your network or set up? Also, what's the exact command you've used and what's the response of your speaker? 

 

Give these steps a try:

 

  • Uninstall and reinstall your Google Home and Google Assistant app.
  • Reboot your speaker and router to refresh the connection.
  • Reset your speaker to its default settings.

Let us know how it goes.

 

Thanks,

Alex

W1zn1z
Community Member

I tried the steps, but they didn't seem to help. It started a few months back (maybe May?), but we were able to work around the issue by phrasing the command a little differently until about a week and a half ago.

I say "hey google, play white noise" and it responds with "okay, check out this white sound station on youtube music", which appears to be a playlist of various heavy metal songs.

Muddi
Community Specialist
Community Specialist

Hey W1zn1z,

 

Thanks for trying those steps. To confirm, do you have the same issue when using the Google Assistant app on your phone? Also, could you try creating a routine then add the action "Play white noise" to see if you will have the same issue.

 

Keep us posted.

 

Cheers,

Muddi

W1zn1z
Community Member

Same issue with the Google assistant app, but was able to create a routine that solved the problem.

Azarco
Community Specialist
Community Specialist

Hey W1zn1z,

 

It's great to hear that it works when you add it to your routine. We'd like to check this out further, what Google Home or Google Nest speakers do you have? Also, could you provide us the cast firmware version of your speaker?

 

Thanks,

Alex

W1zn1z
Community Member

It's the 2nd generation Nest mini

Firmware: 1.56.299498

Azarco
Community Specialist
Community Specialist

Hey W1zn1z,

 

Thanks for the additional information. Could you try playing the relaxing sound below to check if you'll get the same result?

 

  • Relaxing sounds
  • Nature sounds
  • Water sounds
  • Running water sounds
  • Outdoor sounds
  • Babbling brook sounds
  • Oscillating fan sounds
  • Fireplace sounds
  • Forest sounds
  • Country night sounds
  • Ocean sounds
  • Rain sounds
  • River sounds
  • Thunderstorm sounds

Best,

Alex

W1zn1z
Community Member

All of those play the respective ambient sounds that they correspond to. White noise appears to be the only one with an issue. 

Azarco
Community Specialist
Community Specialist

Hello W1zn1z,

 

Thanks for checking. We'd like to dig deeper into this, could you fill out this form and let us know once you're done?

 

Cheers,

Alex

Princesss
Community Specialist
Community Specialist

Hi W1zn1z,

 

We just want to check if you have seen our response above. Let us know once you're done with the form so we can check it.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi W1zn1z,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess