Why does Nest Hub Max device need to be connected to the same Wi-Fi network as my phone?

[username18]

I bought the device for my elderly parents thinking it would be a good way to make video calls and share photos since i live in a different state. On my last visit, I set up the device at their home and added myself as an admin along with their email. I am not able to add photos or manage the device even if I log in to google home using either account.

I'm confused why if I can sync use the photo frame feature unless I'm physically in the same location on the same network. The nest hub is connected to the internet as is my phone and laptop using the same google home account. For any other google service, you can work between devices, but not the nest hub. Why? I feel like I've wasted a couple hundred bucks to leave a brick on my parents kitchen table.

[kcruzgonzalez]

Hi username18,

Thank you for posting in the community. It sounds like you had a wonderful vision of using the Nest Hub Max to bridge the distance and connect with your parents through video calls and shared photos, which is a fantastic idea. Let's explore the specific reasons why you might be encountering these limitations with remote management.

Here's a breakdown of why you might be facing these issues and some things to consider:

Why Remote Management Can Be Limited:

• Accessing personal media like photos and making changes to device settings remotely could pose security risks if not carefully controlled. Google often implements stricter controls for devices within a home network to ensure only authorized individuals physically present can manage them.

• Some functionalities might rely on direct communication within the local Wi-Fi network for discovery and data transfer. When you're on a different network, your devices might not "see" each other in the same way.

Let me know if you have any further questions.

Best regards,

Kevin

[username18]

Why not allow users to authenticate themselves like every other Google product? To block all access to a device and offer no method of connection unless you're in the same room is bonkers. 

But I guess thanks for confirming I left a useless device on my parents kitchen table.

[kcruzgonzalez]

Hi username18,

Thank you for your response and for sharing your opinion about the device. Let's work together for a solution.

We understand your point about wanting more flexibility and control, especially when you are a verified admin on the device.

Please consider sharing your thoughts directly with our development team through this feedback form. Your input will help us prioritize features and ensure that we're meeting the needs of our diverse user base.

Feel free to keep posting if you have more questions.

Best regards,

Kevin