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google nest hub - still stuck on gray screen with g in the middle

Kimberlychattin
Community Member

Is there a resolution to this issue?  Mine should still be under warranty.  Can I initiate a warranty replacement?

 

7 REPLIES 7

Treywest821
Community Member

If you are a US resident, they will replace your unit. However, it will probably require a LONG  phone call and some luck getting a decent tech on other end call support at ############. I had to email a couple of photos and of course send in old unit with pre-paid labels.

Treywest821
Community Member

Sorry that is phone is ############

Treywest821
Community Member

Damnit, ############

Muddi
Community Specialist
Community Specialist

Hey Kimberlychattin,

Thanks for bringing this up and appreciate @Treywest821 for helping.

I know the feeling of not being able to use the Google Nest Hub - we're here to help. I need to gather some personal details which shouldn't be shared on the public forum. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Kimberlychattin,

 

Just wanted to check if you were able to fill up the form?

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey Kimberlychattin,

 

I wanted to check in and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Kimberlychattin,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake