Thanks for reaching out — let's see whats going on.
A few questions: what Google Home or Google Nest device do you have? Are you playing Spotify from your speaker and phone simultaneously? Also, do you have a premium account from Spotify?
Tell us more so that we can further assist you.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I wanted to check in, and see if you saw Alex's post. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.