cancel
Showing results for 
Search instead for 
Did you mean: 

"There was a glitch" on first try but works second time.

AlexM
Community Member

I have 5 google home minis, a google home max, and 2 regular google homes in my home. When they work they are great. Last year it seemed like at least once a week the speakers needed reset in order to get them working again because google assistant would not respond. It eventually fixed itself and we hadn't had issues in a while. Around the start of the month all speakers began to act up. You ask a request or question or anything and the first time the speaker will respond "Hmmm there was a glitch, try again in a few seconds" then you try after it stops talking and works perfectly. Whats really weird is I can ask a question to one google home and if its the first question sometimes 3 or 4 google homes will respond with "there was a glitch" even ones 2-3 rooms over from where I am. 

I've tried factory resetting all speakers and that didn't work. I tried rebooting my router and that worked for about a half hour but then every speaker responds "there was a glitch" It is maddening when I'm trying to just turn off the lights in my house and all of a sudden google hears me, waits like 2 minutes, responds "there was a glitch" , and I have to say the command again. A simple task that should take roughly 10 seconds ends up taking like 3 minutes.

I would understand a device could be defective but when all 8 speakers in my house are doing this it doesn't seem like all of them can be defective. Is it because they're technically old now? Is this google pushing me to buy the new speakers?

I just want them to work. Anyone know a fix for this?

1 Recommended Answer

AlexM
Community Member

Found a fix that seems to be working!

I read around the internet looking for an answer to this and a few people over on reddit at the google home subreddit said that disabling IPv6 on your router could be a fix for this. I also read that if you have a mesh network enabling fast roaming could work. Or another one I read was switching the channel of your WiFi bands could do the trick too. I ended up trying all three.

Just changing the channel of the WiFi bands didn't seem to work, it did at first but quickly reverted back to the "there was a glitch"/"there was a problem". I then enabled fast roaming on my mesh network, again seemed to fix the problem for like 20 minutes but then reverted back. I then tried disabling IPv6 and it worked like a charm. I did this last night around 5pm and this morning it is still working which is the longest its gone without problems in a few months. 
Edit: This has now been working for 2 weeks without issue

To disable IPv6 on your router you should be able to navigate to your router settings via browser by entering the default gateway into your address bar (should look something like 192.168.1.1) Sign into your router's setting pages. From here it differs for each manufacturer but essentially you want to look for some sort of advanced settings and see if there is a setting for IPv6 there. Toggle it off and everything should work. If you have a netgear orbi router I can provide a little more detail of the process because that is what I have. Steps to diable IPv6 for orbi routers:

  1. Navigate to router settings page via web browser. (Something along the lines of 192.168.1.1)
  2. Sign into your router settings (default username and password for Orbi are username: admin password: password)
  3. Click on advance settings
  4. Click on the last item of the list on the left (should be something like 'Advanced Set Up"
  5. Scroll down a little bit on the expanded list and you should see IPv6
  6. There are a lot of settings on this page but the only one you care about is the very first one. It will currently be set to enabled, switch it to disabled.
  7. Hit apply and let it do it's thing
  8. If issues persist directly after doing this restart your router and unplug/replug any problem google homes.


    Hope this helps : )

View Recommended Answer in original post

22 REPLIES 22

AlexM
Community Member

Also labels aren't entirely accurate, its more than just the google home mini 1st gen, its also the regular google home, and the google home max. We use both iOS and Android in our house so setting up with either shouldn't be an issue.

AlexM
Community Member

Found a fix that seems to be working!

I read around the internet looking for an answer to this and a few people over on reddit at the google home subreddit said that disabling IPv6 on your router could be a fix for this. I also read that if you have a mesh network enabling fast roaming could work. Or another one I read was switching the channel of your WiFi bands could do the trick too. I ended up trying all three.

Just changing the channel of the WiFi bands didn't seem to work, it did at first but quickly reverted back to the "there was a glitch"/"there was a problem". I then enabled fast roaming on my mesh network, again seemed to fix the problem for like 20 minutes but then reverted back. I then tried disabling IPv6 and it worked like a charm. I did this last night around 5pm and this morning it is still working which is the longest its gone without problems in a few months. 
Edit: This has now been working for 2 weeks without issue

To disable IPv6 on your router you should be able to navigate to your router settings via browser by entering the default gateway into your address bar (should look something like 192.168.1.1) Sign into your router's setting pages. From here it differs for each manufacturer but essentially you want to look for some sort of advanced settings and see if there is a setting for IPv6 there. Toggle it off and everything should work. If you have a netgear orbi router I can provide a little more detail of the process because that is what I have. Steps to diable IPv6 for orbi routers:

  1. Navigate to router settings page via web browser. (Something along the lines of 192.168.1.1)
  2. Sign into your router settings (default username and password for Orbi are username: admin password: password)
  3. Click on advance settings
  4. Click on the last item of the list on the left (should be something like 'Advanced Set Up"
  5. Scroll down a little bit on the expanded list and you should see IPv6
  6. There are a lot of settings on this page but the only one you care about is the very first one. It will currently be set to enabled, switch it to disabled.
  7. Hit apply and let it do it's thing
  8. If issues persist directly after doing this restart your router and unplug/replug any problem google homes.


    Hope this helps : )

frances
Community Specialist
Community Specialist

Hi All,

 

First, thank you AlexM for your update and finding a solution! That is great to hear. 

 

For everyone else, thank you for taking the time to try and troubleshoot this issue. I appreciate your time and will try to help all of you.

lina
Community Member

Thanks so much for your insights! After months of having this issue, reading and trying everything, marking ipv6 as “pass through”  FINALLY resolved the issue! 

 

I must say that I also marked IP as fixed once I notice one device had two IPs in router although in Home App showed only one.

 

Hope everybody else can also fix it, I really know how annoying a childish and slow assistant can be!

jbh54
Community Member

Is there a fix forthcoming that doesn't require disabling IPv6?  I'm not an expert on the mechanics of WiFi, but it sounds like disabling that could have a detrimental effect of the performance of other devices on the network, and even still, I've been having trouble remembering the password to my router's admin website.

AlexM
Community Member

I have not heard anything about a fix coming. It seems about 1-2 time a year some sort of update is pushed that causes these issues. Last October I was hit with these issues but they ended up resolving themselves eventually. I was just tired of it happening this time because it was happening for about a month. Since I have disabled IPv6 I saw no loss of functionality in any of my other devices whatsoever. I have around 30 devices on my home network and not a single one has had issues since I turned of IPv6.

jbh54
Community Member

So I dug through my router's configuration page and there doesn't seem to be an option there to disable IPv6, though by digging through a forum post from 2016 it looks like (At least then) that my ISP doesn't even support IPv6 to begin with?  I suppose I'll just have to wait until Google pushes a fix for the Nest Hub.

AlexM
Community Member

What router do you have and who is your ISP if you don't mind sharing?

jbh54
Community Member

It's a Netgear C6300 running on Xfinity.

AlexM
Community Member

While Xfinity does support IPv6 networks you may be correct in stating that IPv6 may not be offered by Xfinity in your area. You should still at least find an IPv6 setting in your router's settings page. Straight from Netgear's website it looks like you might be able to find it by following these steps:

  • Go to http://routerlogin.net if you are unable to find your default gateway.
  • Log in - default username is admin and default password is password
  • Click Advanced/Advanced Settings
  • Click Advanced Set Up
  • There should now be an IPv6 settings link you can click, click that then
  • Then you should be able to click the checkbox to disable IPv6

Like you said though it is possible that you currently are not running an IPv6 network in which this fix will not work for you. Hopefully this doesn't send you right back into a circle a steps that you've already tried. I've noticed for quite a few people this fix has worked but it is possible that this issue exists due to multiple reasons and IPv6 is not the reason this issue persists for you.

jbh54
Community Member

I checked in IPv6 settings, there's no checkbox to turn it off, only settings for IP address assignment, (Giving me the option to switch to using a DCHP server manually) disabling the IPv6 firewall, and the option to either automatically or manually assign DNS servers.

frances
Community Specialist
Community Specialist

Hello @jbh54

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 6-5770000032074. 

AnnoyedGoogUser
Community Member

This seems to be a regression on functionality. All 3 Google home devices "glitch". No changes on wireless setup.

I do use IPv6 in my setup, is there any other workaround? We control lights and smart devices with Google Home, and the glitch makes them effectively useless. I am literally in the process of ordering Alexas

Are there any known workarounds that do not require disabling IPv6?

I have not found any other fixes myself and I haven't found anything substantial of Google even acknowledging this problem. I would say if you need to use IPv6 and Google isn't fixing this yet give the competition a try. Aside from connectivity issues, I really do prefer google homes over Alexa but if something isn't working and the only fix is to break something else then you sorta have your hands tied and are left with one option.

Edit: I also assume you have already tried resetting your google homes. If you call google that is really the only help they offer for this issue but outside of talking to someone on the phone I have not seen on statement from google about this problem. I also feel like most of the people that end up here have already tried resetting their devices and are still left with problems afterwards.

Thanks for the follow up. Yes I've tried but the issue still reproes. 

I have the same result.i turned off Ip6 and the 2 out of 4 that were glitchen Google devices started to work again..Then I found out I could not VPN back to work again on my work PC. I had to to enable IP6 again...Now I am  back to glitches.  Resets do not work.  Very disappointed in glitchen Google re: this.

frances
Community Specialist
Community Specialist

Hello @Charliechaplin

 

Thanks for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 1-7204000031898. 

frances
Community Specialist
Community Specialist

Hi @lina

 

Thanks for your update! I am glad to hear that you were able to find a solution. 

 

If anyone else has any other questions or concerns, please let me know. Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any questions regarding your case or this issue, please reach out to the support team. As always, if you have any new questions, feel free to make a new post. Thank you and have a great day! 

Hello @AnnoyedGoogUser

 

Thanks for your message. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 7-1341000031956. 

goophi206
Community Member

I recently moved into a house with 1gb ATT fiber and currently use eero pro 2nd gen (2 total). I have 8 google speakers (minis, speakers, hubs) and when I initially say "hey google..." I will get one of two responses: "hmm something went wrong try again in a few seconds" or "There was a glitch..." THEN I can immediately follow up with a question/action and it will respond like there was no issue.

I have searched for days and have:
- modified the ATT modem/router to only act as a modem
- reset each google device multiple times
- turned off IPv6 on my router (worked for like 5 mins)
- moved devices from 5ghz to 2.4 and back

Searched the forums and this was the closest thing that worked. HELP PLEASE! https://www.googlenestcommunity.com/t5/Speakers-and-Displays/quot-There-was-a-glitch-quot-on-first-t...

janthadeus
Community Specialist
Community Specialist

Hey goophi206, 

 

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

 

Cheers,

JT