Home hub switches to clock at night

[Joruby43]

I'd like the Nest home hub to keep the weather screen but when it is dark at night the display switches from the weather display screen to a plain clock screen.  I want to keep the weather screen. How can I do that? 

Firmware version  6.20211109.1.3166240

[MplsCustomer]

@Joruby43 

I wonder whether that's even possible. This recent thread on the same question seems to indicate that the Google Nest Support people have trouble even understanding the question: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/How-do-I-make-the-clock-to-be-displayed...

[Princesss · Accepted solution]

Hi everyone, 

Thanks for visiting the Community.

@MplsCustomer, I appreciate all effort on helping out.

@Joruby43, just want to check if you have seen these settings on customizing your photo frame:

Google Home app:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right, tap Settings Photo Frame adjust the settings you want.

Nest display:

1. From the bottom of your Nest display screen, swipe up.
2. Tap Settings .
3. Tap Photo Frame adjust the settings you want.

If you have Voice Match enabled, you can also say “Hey Google, change Photo frame” to open Photo frame settings on your Nest display.

Hope this helps.

Best,

Princess

[Joruby43]

Hi, yes I know how to pick the frame I want. What I want to do is keep that choice. When I go to bed and the room is dark, the hub automatically  switches to a plain clockface. I do not want that. I want the hub to keep the weather display screen I have chosen.

[Princesss]

Hi Joruby43,

Thanks for clarifying.

Have you checked the display settings wherein you need to select "Show Clock" and make sure that Screen Timeout is turned off. Lastly, make sure to adjust the ambient settings from the Google Nest Hub display by swiping up the bottom of the screen and enabling the ambient settings for it to adjust to its environment.

Best,

Princess

[Joruby43]

Hi Princess all the settings are exactly as you mentioned:

• During low light the setting reads show clock
• Screen timeout is turned off
• Ambient setting is turned on  

I'm at a loss as to what to do next. I appreciate your help

[Princesss]

Hi Joruby43,

Thanks for the update. Let's go ahead and perform a complete reset to your Google Nest Hub and see if it would make any changes on its behavior.

Keep me posted.

Best,

Princess

[Joruby43]

I did that once before but I will try it again over the weekend and let you know. Thanks!

[Princesss]

Hi Joruby43,

Thanks for letting us know. I'll keep this thread open for few more days and will wait for your update.

Have a fun weekend!

Best,

Princess

[Princesss]

Hi Joruby43,

Chiming in-- have you had the chance to try the steps? Let us know by responding this thread.

Best,

Princess

[Joruby43]

Hi Princess - I tried the hard reset and it is still doing the same thing.  I guess there is no work around for it at this time.  I'm ok with it for now.  Maybe at some point there is be a fix.

Thanks for your help!

[Princesss]

Hi Joruby43,

Thanks for trying the steps. Could you please attach some photos of the exact display that you're getting so we can check further? Also, kindly provide the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Keep me posted.

Best,

Princess

[Princesss]

Hi Joruby43,

We just want to check if you have seen our response posted above. Feel free to respond to this with the cast firmware version of your Google Nest Hub so we can forward this to our team.

Best,

Princess

[Joruby43]

Hi Princess firmware  info

System firmware version: 6.20211109.1.3166240
Cast firmware: 1.60.305621
Country code: US
IP address: 192.168.0.77

I do not see an option to attach a photo to this message

[Azarco]

Hello Joruby43,

Thanks for the additional information. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Kind regards,

Alex

[Azarco]

Hey Joruby43,

Bumping in this thread to check if you're able to fill out the form. 

Thanks,

Alex

[Joruby43]

I submitted the forms. Thanks!

[Azarco]

Hey Joruby43,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Kind regards,

Alex