Hello Liu Lloyd,
Thank you for your message. I am sorry to hear that setting up your Nest Audio device has not been easy. I love my Nest Audio, so I understand your concern. I would be more than happy to help find a solution and get your speaker running. First, I have some questions.
- Have you tried to connect to a mobile hot spot? Does this work?
- Have you attempted to Restart your device?
- Restart your speaker or display
- Unplug your device.
- Wait for 10 seconds, then plug it back in.
- Start the setup process again.
- Have you attempted a Factory Data Reset?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
Note: This action will clear your data from the device and can't be undone.
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
In the meantime, here is a friendly reminder to setting up your device:
- Plug in your speaker or display.
- If the device has been used before, factory reset your speaker or display before you continue.
- On your phone or tablet, open the Google Home app
. - Tap the Add icon
Set up device
New device
follow the in-app steps.- If the Set up devices button is not on the screen:
- To set up your first device in the Home app, tap Get started
Set up new devices
Create another home
Next
enter a home nickname and address.
- To set up all other devices, at the top left, tap the Add icon
Set up device
New device. - Follow the remaining steps.
- To set up your first device in the Home app, tap Get started
- If the Set up devices button is not on the screen:
- You’ll be able to opt out of some settings, like Voice Match or personal results. You can change these settings at any time after you complete setup.
I look forward to your response! I hope you can use your Nest Audio soon.
from - Frances (Community Specialist)
