cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Ambient Works. Wi-Fi shows on everything but cast. All recommended steps taken. Except factory reset

abellaj
Community Specialist
Community Specialist

‎08-30-2021 02:54 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Jesse Abe

All recommended Fixes except factory reset

0 Kudos
Reply
1 REPLY 1

abellaj
Community Specialist
Community Specialist

‎08-30-2021 02:55 PM - edited ‎08-30-2021 02:56 PM

Hello, Welcome to the Chromecast Help Community
 
Try each of the following before moving on to the next:
  • Turn your iOS device OFF and back ON
  • Are you using the Google Home app that replaced the Chromecast app?
  • Are your Apple devices on current Minimum system requirement?
  • Turn on Bluetooth:
    1. On the home screen, tap Settings > Bluetooth.
    2. Make sure the slider is On (toggled to the right and green).
    3. Close out of Settings and return to the Google Home app 
  • Reboot your router
  • Make sure you power the Chromecast device with the provided power supply into an open electrical outlet, not using a USB input on your TV or other device.
  • Make sure your Chromecast device is plugged into a HDMI input that is not labeled as ARC or DVI. 
    Unfortunately, any dongles, adapters and devices between Chromecast and the TV are unsupported so your use may vary.
  • Check your Apple Wifi settings
  • Can't establish Wifi connection to Chromecast. Please try 5 common troubleshooting steps to resolve connectivity issues with your Chromecast.
  • Your Apple device, Chromecast device and Wi-Fi Router should be within ~15 feet (4 meters) of each other. 
  • Reboot Google Home app on your Apple device > tap on Devices  > tap the Cog Wheel > tap on the three stacked dots in the top right corner > tap Reboot
  • Conduct a factory data reset on your Chromecast device.
  • Try Chromecast on the SAME 2.4 (Chromecast 1st gen requirement) Ghz frequency wifi router band as your iOS devices
  • See original post by Google employee about other settings.

 

From: James M.

(Platinum Product Expert)

0 Kudos
Reply