Android phone won't cast to chromecast 2nd/3rd generation

[Patrick566]

Tv has successfully connected to WiFi 

Android phone Google Home has discovered chromecast. Setup completed almost done then Google home says set up has completed successfully but device can't be found!

Driving me nuts. 

[gmelanymelissa]

Hi @Patrick566, 

Thanks for posting here in the community. I'm sorry to hear your Android phone won't Chromecast 2nd/3rd generation. Help's here!

To better understand the situation, I'd like to ask a few questions:

• Are your phone and Chromecast connected to the same Wi-Fi network?
• What troubleshooting steps have you done so far?
• Did you get an error message?

Keep me posted.

Best regards, 

Melany

[Patrick566]

They are on same network. Mobile data turned off. Connection will be via range extender. Used to work before with tp link router but now Nucom router which has been checked for app mode settings. Have factory reset chromecast and range extender. Same error.

Regards 

Patrick 

[gmelanymelissa]

Hi @Patrick566, 

Thanks for the follow-up information. I'm sorry you're running into this situation with your Chromecast won't cast. I'm here to help!

Have you tried the steps in this guide?

• Factory Reset: A factory reset returns the settings of your Chromecast device to its default factory settings. The best option is to do it manually. Follow these steps to factory reset your Chromecast.

Let me know how it goes.

Regards, 

Melany

[Patrick566]

I have done this so many times I have lost count. I think that the latest version of Google Home is not bug free. 

[gmelanymelissa]

Hi @Patrick566,

Thanks for letting me know. I understand how frustrating it can be when your Chromecast won't cast as expected.

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted. I'm happy to help.

Regards, 

Melany