Black screen instead of casting

[Qu33n0fscotz]

Hi ✋🏻

I’ve set up my Chromecast and downloaded my apps, but when I go to watch something, the episodes come up, I press ok and then a dark screen appears, but nothing is casting. It happens in all of the apps. So, it looks like it will play, but never starts.

Any ideas on what might be happening?

Thank you 🙏 

[jenniffert]

Hi @Qu33n0fscotz,

Thanks for posting here in the community! I'm sorry to hear that your Chromecast is unable to cast the video from the apps. Help's here!

To better assist you, I'd like to ask the following:

• What is your Chromecast device's model? Here's a helpful article about how to identify the model of your Chromecast device. 
• Is your Chromecast securely plugged into both your TV and power source?
• Has your Chromecast ever successfully cast to this TV before?
• Are there any lights on your Chromecast? If so, what color are they?
• Is the TV tuned to the same HDMI input where the Chromecast is plugged in?

For now, let's try the following:

• Restart your Chromecast device. You can refer to the next article depending on the model you have: Reboot your Chromecast device.
• Check the firmware version of your Chromecast device.
• Make sure you have the latest versions of the Google Home app and your phone's software.

Please keep me posted.

Best regards,

Jenniffer