Buffering while watching Kayo

[Shelle84]

When watching kayo on Chrome cast it always buffers

[Kimy]

Hi Shelle84,

Thanks for posting here in the Google Nest Community. A few questions: What Chromecast device are you using? Is this only happening in this Kayo app or across all apps? When did it start? Has there been any recent change to the network? What steps have you taken?

Give the steps below a try and let me know how it goes:
 

• Ensure that the distance between your TV and Wi-Fi router is within 15 feet.
• Reboot your Wi-Fi router.
• Reboot your phone and Chromecast device.
• Ensure that all apps are up-to-date.
• If it fails, try a factory reset, then re-setup.
• Try a mobile hotspot to isolate it.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my response. If you still need our help, let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[Kimy]

Hello Shelle84,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy