Built-in Chrome Cast not working

[PhilipC]

Hi,

I have a Hisense 43'' Android smart TV with a built-in Chromecast. I just got off a chat with them and they said to reach out to Google to see if you could help. The issue is it's not showing up on any device that I try to cast. I could connect to YouTube via the connect with TV link code. That is the only thing that works. I don't know what's going.

Any help would be greatly appreciated 

[JillG]

Hi PhillipC,

Do you have the Google Home  app installed on your mobile device and make sure your phone and TV with the Chromecast built in are on the same wifi network.

See this help page from Google: Set up a TV with Chromecast built-in - Chromecast built-in Help 

Let us know if you get stuck or see any error messages. 

[PhilipC]

@JillG I tried to set it up in the google home app, but it's not locating my TV. 

[JillG]

Hi,

What is the model of your TV? 

Can you cast your Android screen at all to the TV? Like this: Cast your Android screen from the Google Home app - Chromecast Help 

[JenniferV]

Hey there,

Thanks for the help here, JillG. I appreciate it.

PhilipC, how's it going? Still need help with this?

Thanks,

Jennifer

[JenniferV]

Hi PhilipC,

I wanted to check back in to see if you still have other questions and concerns. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jeran]

Hey there!

We haven't heard back from PhilipC, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jill and Jennifer!

Best regards,
Jeran