Tela chuviscando

[CeliaRegina]

Não consigo usar Chromecast, até uns dias atrás funcionava, agora fica intermitente, aparece chuviscando, tela preta e/ou rosa, protetor de tela, já troquei de porta HDMI, de tv, reiniciei, restauração completa, liga, desliga, tira cabo, desliga tv, ou seja tentei tudo conforme fóruns, mas não resolve. Tenho uma smartv LG, uma tv LG e outra Samsung, mas em nenhuma delas está funcionando. Preciso de ajuda

[JenniferV]

Hi CeliaRegina,

Thanks for reaching out and for being a step ahead of us. Let's check on this further.

Quick questions: Does the issue occur when casting from an app, when casting from Chrome or even if it's in idle mode? What type of Chromecast device do you have? Please try to totally unplug the Chromecast from the HDMI port on your TV and power outlet for 24 hrs and try again. I understand that you've tried to reset your Chromecast, but please try that again and test.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[CeliaRegina]

Deixei desligado por 24 horas e redefini novamente

[JenniferV]

Hi CeliaRegina,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[CeliaRegina]

Olá, respondido

[JenniferV]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you so please keep your lines open. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Jennifer
 

[CeliaRegina]

Olá, deixei desligado por 24 horas, redefinir novamente e continua com o mesmo problema.

Troquei de porta HDMI, de carregamento e de tv. 

É o Chromecast 2 geração, e mesmo no modo inativo apresenta o chuvisco, tela preta, papel de fundo.

Tente transmitir por um aplicativo e aparece que está conectado e transmitindo porém o problema ainda persiste.

[Jeran]

Hey there!

It looks like the case has been created, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran