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CWGT won't stay connected to Wi-Fi

greggpath
Community Member

I have four CCWGT devices connected to TVs throughout my house but the device on the bottom floor will not stay connected to Wi-Fi. Router is one floor up and maybe 30 feet away. Other devices such as laptops and phones near the TV do not have any issue.

Sometimes I go through periods with no issue. Others, like the past week it's really annoying. Half the time when I turn it on for the first time in a day I have to turn the WiFi on and off because it won't connect. And then it continues to disconnect for a while throughout the day. Sometimes it will come back within 10 or so seconds, other times it won't and I'll need to try turning WiFi off/on, rebooting the device, etc and it never improves.

In the past I have stopped using the Chromecast device and used the TV's hub instead. This is less than ideal because the TV is a Samsung so I can't use Google TV without the Chromecast.

Last thing I tried is adding a WiFi extender at the bottom of the stairs near the TV. That actually seemed to fix it for a long time but then the last week it's started happening again. I have followed all the troubleshooting steps I've seen: restart device, restart router, connect to mobile hotspot (that it what has it currently fixed... I've been connected to the hotspot for the last 20 minutes and only had one brief disconnect). Like I said, the hotspot works but is also not ideal.

Please help me solve this issue... this is my main TV and I can't continue like this.

1 REPLY 1

Kimy
Community Specialist
Community Specialist

Hi greggpath,

 

Thanks for posting here in the Google Nest Community. You mentioned that it works fine via mobile hotspot, which then means your Chromecast device is working as intended. Let’s isolate the issue by using this approach. Let’s play the bad worker, good workplace, good worker, bad workplace game. Switch one of your working Chromecast devices to this particular spot and this one to the other. Observe if the same behavior happens. Let us know how it goes.

 

Thanks,

Kimy