Can't connect to wifi

[Nada13]

My Chromecast used to work,  suddenly it stopped, i don't know which generation i have. I am trying to connect it, i keep getting Can't connect to wifi, i don't know how to fix this if anyone can help please. I am trying to reset but don't know how. 

[JenniferV]

Hi Nada13,

Thanks for reaching out and I'm sorry to hear that you're having a connectivity issue with your Chromecast. Let's sort this out.

A few questions: when did the issue start? What's the LED light status in your Chromecast (solid or blinking white light)? Are there any changes in your Wi-Fi network? Please reboot your Chromecast, Wi-Fi router, and mobile phone then reinstall the Google Home app. If the issue persists, do a factory reset on your Chromecast. [Note: All Chromecast devices have a reset button. It is a small black button right beside the micro USB port].

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[JenniferV]

Hey Nada13,

Just checking in to make sure that you've seen my response. Please let me know if you still need help as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer