Can’t setup child profile on google TV

[NiceNath]

I’ve been using chromecast with google tv for years, have multiple of the same device but now can’t add a child profile without failing at the finalising stage.

Spent hours trying to get no where. Can anyone help?

[timjnolte]

Google keeps making the Chromecast devices less and less family friendly. Their latest stunt of putting YouTube Kids inside of YouTube is also a disaster. You can't add a YouTube Kids profile inside YouTube when you are literally logged into a kids profile at the Google TV account level. They have no clue what they are doing and I doubt there are many Google employees that actually have families and they are a bunch of single people that don't actually understand how families with kids work.

[NiceNath]

It’s terribly frustrating! My other kids device is ok but this one, just will not work. 

[NiceNath]

Had an email to say it’s been resolved, tested and it is not resolved. Problem is exactly the same 

[AVRELIAN]

I accidentally factory reset my Chromecast (via button) and now I also cannot add kid profiles. I can add adult accounts but the kid-adding process fails at the very end, just as described. This is incredibly frustrating. 

P.S. That one button on the device should absolutely not be a factory reset; I thought it was a restart/reboot button because the Chromecast was frozen. What a stupid design choice; at any time, out of spite, anyone could easily wipe out a Chromecast! Factory-reset buttons are typically recessed that requires a pin to insert & push; i.e., make it difficult to factory reset.