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Cant Connect Recently to Chromecast

MikeS121
Community Member

Recently I am not able to connect to Chromecast for streaming.  My service is a little over a year old and have not received any billing.  I believe my account was set up utilizing my neighbor's account, because I would see his name to select on the left side when accessing PRIME movies.  Now, his name does not appear.  Unfortunately, he is now deceased.  I was thinking if a bill was sent it was sent to him and now my account is probably cancelled.  When I attempt to access Chromecast now, I see three messages on one screen and cannot open any of them.  They are "Can't connect right now", "Try again", and "Open Network Settings".  Thus, I suspect I am not a current active subscriber do to lack of payment.  Please respond with your thoughts.  If it is to lack of payment, how much do I owe and where do I send it.  Thanks, Mike Shurilla.  Y 

2 REPLIES 2

Atticka
Community Member

I have the same problem! It's not a billing issue... Google made an update that seems to have broken Chromecast streaming.

gmelanymelissa
Community Specialist
Community Specialist

Hi there!

 

Thanks for posting in the community. I am sorry to hear about the passing of your neighbor. I understand you're having trouble connecting to Chromecast and believe your account may have been set up utilizing your neighbor's account, who is now deceased. It also sounds like you haven't received a bill and suspect your service may have been canceled due to non-payment. No worries, help is here!

To better assist you with accurate information, I’d like to confirm the following:

Keep me posted.

 

Regards,

Melany