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Cant Connect Recently to Chromecast

MikeS121
Community Member

Recently I am not able to connect to Chromecast for streaming.  My service is a little over a year old and have not received any billing.  I believe my account was set up utilizing my neighbor's account, because I would see his name to select on the left side when accessing PRIME movies.  Now, his name does not appear.  Unfortunately, he is now deceased.  I was thinking if a bill was sent it was sent to him and now my account is probably cancelled.  When I attempt to access Chromecast now, I see three messages on one screen and cannot open any of them.  They are "Can't connect right now", "Try again", and "Open Network Settings".  Thus, I suspect I am not a current active subscriber do to lack of payment.  Please respond with your thoughts.  If it is to lack of payment, how much do I owe and where do I send it.  Thanks, Mike Shurilla.  Y 

1 REPLY 1

Atticka
Community Member

I have the same problem! It's not a billing issue... Google made an update that seems to have broken Chromecast streaming.