Casting onto TV Suddenly Stopped Casting

[ShariR]

Hi,

I've been casting from my MacBook Air onto my tv for years. Suddenly all I see is the small 'casting' square logo and then the Chrome browser shuts down. I've rebooted my phone/laptop/ shut down the tv, but nothing has help0ed. I've downloaded the 2 apps onto my phone (both are workout platforms that have apps as well) and have had no problems.  Any ideas how to get it to cast from my Mac again or what caused this? 

* No clue what generation my Chromecast is, but I am using a MacBook Air Monterey OS

Thanks so much 🙂 

[nerys]

Hi ShariR,

Thanks for posting in the community!

I'm so sorry to hear you're having difficulties when you try to cast from your MacBook Air to your Chromecast. No worries; I'm here to help! Just to get started, I have a couple of questions that will allow me to understand this situation better:

• While knowing the exact Chromecast model (e.g., 2nd generation, Ultra) is helpful, if you're unsure, you can describe its appearance or look for a label on the device itself. Also, you can send here a picture of the device.
• Are you using Google Chrome to cast?
• Can you cast from your phone using a different app to see if this is specific to the app you're trying to cast?
• Are you able to cast other apps from your Chromecast device?

Knowing this information will allow me to provide you with the best troubleshooting steps.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further. 

Best regards,

Nery.

[ShariR]

Hi Nery,

I have 2 tvs where I have the same Chromecast installed. I don't have a model, but they are both black and round. I have never had an issue casting videos from my Chrome browser before.I am using Google Chrome to cast and when I did it, the small 'casting' logo was on a black screen and the browser shut down. I tried this on both tvs and got the same result. I was successful in casting the websites on the tv using my I-phone 14, but it's not as convenient as casting from my laptop. I have no problems casting Apple TV or Disney from my phone to the TV - it just is using the Chrome browser.

Thanks for your help! 

have a great day,

Shari

[nerys]

Thanks for your quick reply and for clarifying the information!

So, at this moment, you're just experiencing difficulties with the Google Chrome browser. Here are a few things we can try and consider:

• Make sure your Chrome browser is up-to-date.
• Ensure the laptop or computer is connected to the same Wi-Fi network as the Chromecast device.
• Did you receive a prompt in Chrome asking you to reset your browser to factory default? If you did, you just need to restore the Cast button, then add it to the Chrome toolbar.

Hopefully, taking these steps might solve this situation.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further. 

Best regards,

Nery.

[ShariR]

Thanks for answering! I'll gather up the info and get back to you 🙂 

take care,

Shari