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Casting stops when casting screen with Google Home.

wiscoman
Community Member

‎10-30-2024 05:43 PM

The title says it all. I'll be casting my screen and suddenly the image will freeze and I'll eventually get a message on the phone saying the casting has stopped. It's like the stream crashes. In order to start it again, I have to go back to the devices tab and reselect the chromecast tv. All in all, I can cast for about 20-30 minutes, before it finally crashes out.

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cifuentesj
Community Specialist
Community Specialist

‎11-03-2024 02:42 PM

Hi @wiscoman,

 

Thank you for reaching out and sharing detailed information. I understand that you are encountering some issues when you are casting, the image keeps freezing, and you keep getting the notification that the casting has stopped. I'm here to help you find a solution together.

To assist you further, please attempt the following questions:

  • Have you experienced any power outages in your area recently?
  • Are you using an Android or iPhone device to set up the Chromecast?
  • Has the Chromecast device worked fine before the issue started?
  • Is the Chromecast's power-saving mode turned on?
  • How far from the router is your Chromecast?
  • Is the Google Chromecast's firmware updated?
  • Is your mobile device's operating system (OS) updated?
  • Are you having the inconvenience with all the apps and TV services when you cast?
  • When did the problem start?
  • Does your Chromecast connect to a WiFi network operating at 2.4 or 5 GHz?

Please keep me posted.

 

Warm regards,



Jeremy.

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