Casts a black screen with app's name (1 app only)

[ssboon5]

I watch Yankees games on the YES iOS app and it only sometimes casts. Most of the time, all it produces on my TV is a black screen with the words "YES Network" in white. This happened last year as well but my solution was to get my laptop... I could always cast via Chrome just fine. Now, using the browser is also producing this error. YES is meant to be supported because it shows the little cast symbol in-video on both app and browser.

My Chromecast works fine for all other apps. Is it an issue with the YES website / app or is there anything I can do from Chromecast side?   TIA!

[Kimy]

Hi ssboon5,

Thanks for posting here in the Google Nest Community. You can try the following:

• Reinstall the affected app.
• Clear the cache and cookies from the Chrome browser on your computer.
• Try a sequential reboot for the Chromecast device, router, and casting source.
• If it still persists but all other apps work, contact YES Network.

Let me know how it goes.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello ssboon5,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy