Chromcast connection problems

[ds03]

When trying to set up my chromecast i recieve this error message on my phone, "chromecast tv is connected to your wifi network, but we were unable to determine if a google account was already linked".  but on my tv it says, "your wifi network may require to sign in or trouble shoot".  While you do need to sign in to this wifi network, it seems to already be connected.  how can i solve this issue?

[tajennifer]

Hi ds03,

Thanks for posting. I'm sorry to hear that you are having this situation with your Google Chromecast giving you those messages about the WiFi connection and account connection. I understand how frustrating this situation can be. But don't worry, I can help. 

In this case, let's try factory resetting your Chromecast and setting it up again:

• You can find instructions for your specific Chromecast model in the "How to factory reset your Chromecast" article.
• After the factory reset you can start with the set up process, please check the "Set up your Chromecast device (3rd gen or older)" article to guide you through the process.

Please let me know how these steps are going and let me know if you have more questions.

Best regards,

Jenny