cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Chromcast unit

Graham66
Community Member

My tablet will not pick up chromcast. Has always worked, not today.

Have done the following

Reset tablet, reset Chromcast, turned on and off, deleted chromcast unit.

Now the tablet won't pick up the chromcast

7 REPLIES 7

David_K
Diamond Product Expert
Diamond Product Expert

Is it only your tablet that can't see your Chromecast?

It sounds like you've already tried some great steps. Here's what we recommend:

  1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
  2. Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
  3. Turn off mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot Chromecast by removing the power cable, then reconnect it.
  6. Reboot your phone or tablet.
  7. Make sure you're using the latest version of the apps you want to cast from, by checking your app store for any updates.
  8. Restart those apps.
    • Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
    • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
  9. Turn Wi-Fi off and on again on your phone or tablet.
  10. Reopen the app(s) you want to cast from.

If none of the steps above help, factory reset your Chromecast and do setup again. Once setup, try casting from those app(s) again.

Kimy
Community Specialist
Community Specialist

Hi folks,

Thanks for your help here, @David_K.

@Graham66, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,
Kimy

Kimy
Community Specialist
Community Specialist

Hi there,

 

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

 

Regards,

Kimy

Graham66
Community Member

Thanks people.

I have both the tablet and chromcast on the same WIFI, but they still wont work. Tablet sees the chromcast when setting up, but does not let the programs be sent to the unit.

Kimy
Community Specialist
Community Specialist

Hello there,

 

Thanks for your reply. Let’s isolate it by connecting both the Chromecast device and the tablet to your phone’s mobile hotspot. Let me know how it goes.

 

Best,
Kimy

Kimy
Community Specialist
Community Specialist

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Kimy
Community Specialist
Community Specialist

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy