Chrome Cast will connect but won't display anything.

[SnappyD]

My Chrome Cast will connect but will not display anything onto my tv. I have used factory reset on it multiple times which did not help. The device seems to only be able to be detected via ethernet. When ethernet is not connected the device will is unable to be found via home. I have come to the conclusion that I can't seem to get the cast to connect via Wi-Fi. I have tried to cast to it on multiple devices such as PC and Phone. When connected, the video will say it is playing but nothing will come up on my TV. 

This Chrome Cast and TV worked together perfectly fine only a few weeks ago. I have recently moved to somewhere else and now that I am trying to get them to work again I seem to be running into problems. My modem is the same, however, the type of internet connection is not. Due to me living in a remote location I am currently using Satellite internet with high latency issues. My ping averages at around 600. Not sure if this is relevant but thought I may as well share.

Any help is greatly appreciated. Thanks!

[ByronP]

Hi SnappyD,

Thank you for posting here in the community. I´m sorry that your Nest Chromecast with TV doesn´t show the video when casting; this could be frustrating since you did a factory reset multiple times and still it doesn´t work. Help´s here.

I just want to confirm some questions to verify the connection of your Nest Chromecast:

• How far is the Chromecast from the router?
• How far are you from the TV when they try to cast?
• Has there been any change to the router settings?
• Are the devices connected to the same network?

Based on your connections and as you mentioned that you have a latency with your network, the recommendation is to try to check the settings of your ISP and check if there are any adjustments that interfere with your modem. Also, check for close devices that block the signal between your router, the Nest Chromecast, and your TV.

Please keep me posted; I´ll forward into your response.

Regards,

Byron

[SnappyD]

Hi BryonP

Thanks for reaching out.

1. The Chromecast is extremely close to the router, almost right next to each other.

2. During my attempts to get something to display I was very close to the TV/Chromecast

3. Yes. Originally I was in Melbourne with settings compatible to fibre to the node. Now that I have moved to a remote location and rely on satellite internet I had to change my router settings so that it would be compatible to the new internet connection that I am using. 

4. From my understand, yes, they are connected to the same network. 

I can check the settings to my ISP but to be frank I have no idea what I would be looking for. The router is behind a book shelf that is still located next to the TV with this Chromecast.

I want to add this. I have another TV with a built in cast that is in my bedroom. It is located on the other side of my house. It is the furthest device I have from my router and it has also moved from my old location to my new. That particular device has no issues what to ever. The only difference between the two devices is that one is an external Chromecast (the one I'm having trouble with) and the other is a built in one.

Sorry for the late response.

Thank you!

[ByronP]

Hi SnappyD,

Thank you for posting the details. I very much appreciate it; no problem. Help´s here

Please do the following:

• Check if the Chromecast software is up-to-date.
• Check if the casting device is updated. Here are the options to check:

1. On the phone, open Settings.
2. Connect to a Wi-Fi network or a mobile broadband network.
3. Click on General, then Software Update.
4. Once connected to the internet, the iOS software update can commence.
5. Tap Download and Install. If a message asks to temporarily remove apps because iOS needs more space for the update, tap Continue or Cancel. Later, iOS will reinstall apps that it removed.
6. To update now, tap Install. Or you can tap Later and choose Install Tonight or Remind Me Later. If they tap Install Tonight, advise them to plug their iOS device into power before they go to sleep. The device will update automatically overnight. If asked, enter the passcode.

• Reboot the Chromecast. Here are the steps:

1. Remove the Chromecast device from the power source.
2. Leave the device unplugged for one minute, then plug it back in.

Let me know if this was helpful.

Regards,

Byron

[SnappyD]

Hi Byron, 

My phone has just been updated. I am not sure how to update the chromecasts software given the situation. After my phone update I followed step 1 and 2 for the chromecast. The only difference now is that the cast is detected but when trying to connect to the cast my phone is now asking me if I can see a particular set of numbers and letters which I cannot. For that reason I don't proceed with it any further.

Thanks

[SnappyD]

Hi Byron

I would also like to note that I have tested the Chromecast on a separate monitor and nothing would display. Like before, the cast can be detected via phone but when asked if the following code was appearing on the screen nothing would display. This makes me believe more so than before that the issue is with the Chromecast and not the TV.

[ByronP]

Hi SnappyD,

Thank you for posting. I really appreciate the effort to try all the troubleshooting steps, and I'm sorry that still doesn't help. Let me check other options.

We need to investigate your issue. Please fill out this form, and our specialist will reach out to you via email for further assistance.

Let me know once you're done.

Regards,

Byron

[SnappyD]

Hi Byron,

I have filled out the form and have sent it.

Thanks

SnappyD

[ByronP]

Hi SnappyD,

Thank you for posting. I have received your form. Our specialist team will reach out to you via email for further assistance.

Regards,

Byron