Chrome cast I’ve bought 3 and they all shutoff periodically

[Degolf007]

I have used the 4k bought 3 of them all seem to get very warm and turn off frequently with check device power.  This has happened with multiple tv all Samsung and 2 different networks , even replaced power supply on one.  What is going on. I have a large set of movies over years of collection and I can’t watch them.  We’re there defective units made.  One I’m trying now is chrome cast with google tv 4k.  Please help I’m getting very upset I can’t watch my movies

[David_K]

Are you connecting Chromecast to a mains power outlet and not a USB port on your TV? Most TV USB ports simply don't provide enough power.

[Degolf007]

I have it plugged in with the provided transformer into a power outlet as I have with multiple units and have experienced the same studdering and on and off issues. 

[David_K]

Is your TV enclosed or have limited clearance around it? Is it possible the device is overheating?

[Degolf007]

No I believe it has plenty of breathing room. 
i tried to attach photo but couldn’t it’s got lots of room not touching anything 

[David_K]

Where are you purchasing the devices from?

Are you using the original power cord and adapter that they came with?

[Degolf007]

Yes. I bought at target, all original equipment I tried moving the second one to another TV and it did exactly the same   
Both units seem defective  I have Samsung TVs and I’ve used Roku and Amazon fire stick with no issues only google unit malfunction and I don’t want to buy another and get same result but I have a big library of movies and I want to watch them. I use Xfinity the fast router and speed and not sure what to do next. 

[Juni]

Hi folks,

Appreciate the help, davidking.

I know how it feels when something isn’t working as it should. A few questions: when the device turns off, is anything displayed on the screen? On a scale of 1 to 10 how warm is your Chromecast? Are you playing games or just watching/casting videos when it happens?

Give the steps below a try and let me know how it goes:

1. Reboot your TV and Wi-Fi router.
2. Reset your Chromecast with Google TV (4k).

Regards,

Juni

[Juni]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Thanks,

Juni

[Dan_A]

Hey there Degolf007,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[Degolf007]

Hi Dan

I believe I’ve done all the troubleshooting I can both power and network.  When I thought it was a one off anomaly I purchased another unit same result tried on two different tv units and two completely different Wi-Fi networks I’ve reset rebooted the units have plenty of breathing room my next question is … is there a fundamental flaw in the 4k design that lets them overheat and shut off and sometimes reboots.  Both units do get very hot to the touch so have you run into this allot?  I would go and buy another one but this would be my fourth and I’m not going to d that blindly.  Tell me something I am not aware of and I’ll try it.  I have not tried keeping the unit cold somehow artificially. 

[Muddi]

Hey Degolf007,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hi Degolf007,

We got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Muddi