Chrome cast cuts in and out

[Awathen]

Hello,

I have used a chromecast for years and haven’t ever had a problem and am curious if I just purchased a bad device. I just bought the chromecast tv device and ever since I plugged it in, it cuts out to a black screen for a second or two then resumes. I have tried a reset, new hdmi port, and updates but the issue remains. Did I just get a bad unit or is there something else I am missing? Thank you for any and all feedback.

[JenniferV]

Hi Awathen,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

A few questions: What type of Chromecast device do you have? What's the LED light status in your Chromecast? Is the Chromecast plugged in correctly to the TV and power source?

Try these steps:

1. Shut down the TV completely (power off and disconnect the power cord from the power outlet).
2. Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power outlet, unplug it.
3. Power on the TV and reconnect the power source to the Chromecast device. Don't attach the Chromecast into the TV HDMI port.
4. Wait 30 seconds and plug the Chromecast device into the HDMI port on the TV.
5. Change the TV input to the same HDMI input as the Chromecast.
6. Make sure the USB port is functional for other devices (Example: try to plug in your phone to the outlet or USB and check if it charges).
7. Try to turn on the Chromecast from another power source (Example: wall outlet).
8. Try a different power cord (USB-to-micro-USB cable and adapter) than the one that came in the box with the Chromecast device.
9. Plug the Chromecast into the other TV screen.
10. Do another factory reset on your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[Awathen]

Hello,

So it’s the new chromecast 4k with google tv. There is a white led on the device. Yes it is plugged in correctly. 

I followed all the steps sent over and now it cuts in and out really bad during the first 10-15 minutes of it powering on then it will only cut out for about 2 seconds every 10-15 minutes. Anything else I can try?

[JenniferV]

Hey there,

Thanks for getting back to us. Please totally unplug the Chromecast with Google TV and plug it back in after 24 hrs. Also, restarting your Wi-Fi router and making sure that the Chromecast is near the router might also help. 

Keep me posted.

Best,

Jennifer

[JenniferV]

Hi Awathen,

It's me again. How's it going? Did the step help?

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Awathen]

It made it a hair better but I’m going to exchange the device. The first 10 minutes after powering on were pretty much unwatchable. It was just back and forth between black screen and content. After 10 minutes it didn’t have very many issues at all. Maybe once every 20 minutes it would cut to black for 2 seconds and that was about it. I do appreciate the assistance.

[JenniferV]

Hello Awathen,

You're welcome and thanks for keeping me in the loop. In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I don't want to be a nudge but I'd like to check if you still have other concerns. Feel free to let me know if you do.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Awathen]

No thank you. I had a bad unit and now my new one works great.

[Jeran]

That's good to hear that you got the issue resolved! In that case, I'll go ahead and lock up this thread. If you run into any more issues in the future, feel free to create a new thread.

Thank you for your help, Jennifer!

Best regards,

Jeran