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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25751 Views
  • 0 replies
  • 11 kudos

Resolved! Chromecast switching the TV off

My Cromecast with Google TV switches itself off after a period of inactivity, and that causes the TV to power off. This is really irritating if I have been using Chromecast and have switched to watching something else on the TV. Is there any way I ca...

Matlyn by • Community Member
  • 4047 Views
  • 5 replies
  • 0 kudos

Google home app in Apple store Serbia?

Google home app is available on Android and Google Play Serbia, but not available for iphone and Apple store Serbia. Why?

slaks by • Community Member
  • 1677 Views
  • 8 replies
  • 0 kudos

How to stop the WiFi MAC address randomization?

Hi there,To use my wifi, it requires a whitelist MAC address. I've got the Chromecasts MAC address from the about section however, when I try to connect with the WiFi, it doesn't work.I've found this but it's still not helping me: https://support.goo...

jackk1 by • Community Member
  • 6856 Views
  • 3 replies
  • 0 kudos

How to make google tv open first?

Hello, I have a Toshiba tv that came with Amazon’s Fire tv, but I prefer the Google tv interface so I switched over. All the buttons on my remote function fine, but when I press the power button to turn on my tv, it opens up the Fire tv interface fir...

fylee by • Community Member
  • 1333 Views
  • 5 replies
  • 1 kudos

Audio doesn't play for a few seconds

Hey there, I have just purchased a new tv and when playing Netflix and Disney+ from my Google tv, the audio takes a few seconds to start every time I start a video. This doesn't happen on YouTube or Plex. I have set it to Dolby Digital only, tried di...

IsseyIroh by • Community Member
  • 619 Views
  • 3 replies
  • 0 kudos

How do I speak to a human?

Anyone know how I speak to a human?I have tried everything and cannot get connected.please helpthanks

PDW21 by • Community Member
  • 907 Views
  • 4 replies
  • 0 kudos

Resolved! Connect google chromecast with google tv

Hello I have know idea what I’m doing I need to setup my chromecast The only access I have to wifi is my iPhone Is this possible ? Can anyone help please

Samanthaj by • Community Member
  • 1274 Views
  • 6 replies
  • 0 kudos
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