Chromecast connects but can’t stream

[Adriennettyyytt]

My chromecast connects to my phone fine. I can open an app (Disney for example), hit cast and it pulls up the Disney Home Screen. When I go to select content it looks like it is going to stream but then it goes back to the Disney homepage and says select content. 

any tips!

thanks 

[Alex_S]

Hi Adriennettyyytt,
 

Thanks for posting — let's get this sorted out.
 

A few questions: is it only happening when casting Disney+, or all cast enabled apps? Have you tried casting from a different phone/device? What are the troubleshooting steps you’ve done?

Regards,
Alex

[Alex_S]

Hi there,

I'm jumping in to ensure everything is good here. Have you seen my previous response? Let us know of the answers so we could take a closer look at them.

Kind regards,
Alex

[Alex_S]

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,
Alex