Chrome cast disconnected

[MS10]

Hi

im having trouble getting my chrome cast to work. It says it’s connected on TV and it shows up on my google home page but when I click on the device it says device disconnected?

im wondering if it’s somehow connected to 5ghz wifi and not the 2.4ghz that everything else is?

[Kimy]

Hi MS10,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? Is this the first time it has connected to this network? Do you see the Ambient mode (screensaver) on your TV screen? What steps have you taken?

It is possible that it may be on 5 GHz while the other devices are on 2.4 GHz; yet again, this depends on the type of Chromecast that you have.

Give the steps below a try and let me know how it goes:

• Reboot your Chromecast and Wi-Fi router.
• Reboot your phone.
• Try a factory reset, then re-setup.

Thanks,

Kimy

[Muddi]

Hi there,

How's it going with your Chromecast device? Let us know if you still need help and the Community will be happy to lend a hand.
 

Cheers,

Muddi

[Muddi]

Hey MS10,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[MS10]

Thanks. i sorted the problem. It was my wifi. Thanks very much.

[Princesss]

Hi MS10,

Thanks for the update. Glad to know that it is already working good.

Since this has been resolved, we'll consider this complete and will lock the thread now. Feel free to start a new one if you need assistance with your Chromecast devices and the Community would gladly lend a hand.

Best,

Princess