Chrome cast not working

[Ariannah_harris]

My Chromecast will not play a movie that I want to watch but it was just working last night I don’t what I should do!! And contact support is no help whatsoever. 

[Jeran]

Hey there Ariannah_harris,

I'm sorry that your Chromecast isn't playing your movie! I know from experience how frustrating it can be to try to something simple like watch a movie, only for it to have issues. Let me ask, are you casting from a specific app, or are you unable to cast from any app? If you have the chance, try casting from a different phone or device to see if the problem persists. If it's only one device having issues casting, we can troubleshoot from there.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi folks,

Thanks for the help here, Jeran.

Ariannah_harris, we hope that helps. Give us a shout if you still need help — we're always here for you!

Best,

Jennifer

[JenniferV]

Hey Ariannah_harris,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer