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Chrome cast not working

Ariannah_harris
Community Member

My Chromecast will not play a movie that I want to watch but it was just working last night I don’t what I should do!! And contact support is no help whatsoever. 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Ariannah_harris,

I'm sorry that your Chromecast isn't playing your movie! I know from experience how frustrating it can be to try to something simple like watch a movie, only for it to have issues. Let me ask, are you casting from a specific app, or are you unable to cast from any app? If you have the chance, try casting from a different phone or device to see if the problem persists. If it's only one device having issues casting, we can troubleshoot from there.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, Jeran.

 

Ariannah_harris, we hope that helps. Give us a shout if you still need help — we're always here for you!

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Ariannah_harris,

 

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer