Chrome cast picture shaky

[Amy9]

I just got the chrome cast for my tv and it works great! However as I’m watching the picture will start glitching out and start shaking. The image starts jumping around. It stops when I click back to restart the Video player or if I turn it off and on again. I really want to figure out why it’s doing this and how to fix it otherwise I will need to return it! Please let me know if you have any ideas. Was working fine for a few days then started doing this. Thanks!!

[Kimy]

Hi Amy9,

Thanks for reaching out. Let’s see what’s going on. Could you answer the questions below so we can isolate this?

• What version of Chromecast device are you using? You might want to check this link to know more.
• Is this happening on all contents/apps?
• Is this happening as soon as you start playing the content/app?
• How do you turn it off/on?
• Have you tried testing it on another TV?

We’ll wait for your reply.

Thanks,
Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my response. If you still need our help, let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[Kimy]

Hello Amy9,

Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,

Kimy